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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Non-cooperative with the management of player complaints.


Stan James Casino Review

Review last updated - April 2019

OVERVIEW | 6.96/10


Another UK bookmaker, Stan James’ primary focus is online sports betting, however their casino is well managed and their customer service is top notch making them well worth consideration if you are looking for a new venue to play.

TRUSTWORTHINESS | 2/10


As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

BONUSES | 8 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10


Using Neteller all of our reviewers report withdrawal being paid within 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, PaySafeCard, Bank Transfers and Cheques

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Stan James use Net Entertainment software for their instant play casino. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 25

Slots – 155

Video Poker – 8

Jackpots - 12

Customer Service | 10 / 10


All our reviewers report very positive experiences with Stan James customer services.

Email Testing Record

  • November 2018 - 2 minutes
  • November 2016 - No Answer
  • June 2015 - 7 minutes
  • November 2014 - 23 minutes
  • June 2014 - 9 minutes
  • December 2013 - 13 minutes
  • June 2013 - 11 minutes
  • January 2013 - 1st email - 20 minutes

Licensing | 8 / 10


StanJames hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. StanJames currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The real issue with Stan James is their intractable position of not discussing player complaints. This is the gold standard that we judge any casino operator by, and Stan James do not meet that standard in the same way that other operators do like Party Casino Reviews, or even Casimba Casino Review or All British Casino Review.

All that said Stan James is not nearly as dangerous as some other operators like Fortune Clock Casino Review, Betswagger Review and mFortune Reviews.

Other operators that fall into a similar category to Stan James are Play Ojo Reviews, Unibet Reviews, Amazon Slots Reviews and Casino Lab Review.

Restricted Countries


Players from United States NOT accepted.

Stan James does not accept players from the following countries: Australia, South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details;

Email : [email protected]
Phone :UK 0800 211 222 (free)
UK 08000 35 11 36 (free)
Greece +800 441 41122
International +800 1124 1124
International +350 200 44 002
Address : Stan James
The Square
Marina Bay
Gibraltar

Slots RTP


Stan James list the house edge information (RTP) for all of their Net Entertainment slots which comprise a little less than a third of their slots catalogue. They do not publish this information for any other slots games.

Comp Points


Stan James no longer offer any form of comp point program.

Closing Thoughts


The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Stan James
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Stan James - REFUND

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