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5.20

Stan James: Not Recommended

Top Rated Casinos

Stan James Casino

Overview

Review last updated – April 2019

Another UK bookmaker, Stan James’ primary focus is online sports betting, however their casino is well managed and their customer service is top notch making them well worth consideration if you are looking for a new venue to play.

Trustworthiness

 - 2 / 10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal being paid within 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, PaySafeCard, Bank Transfers and Cheques

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Stan James use Net Entertainment software for their instant play casino. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 25

Slots – 155

Video Poker – 8

Jackpots - 12

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with Stan James customer services.

Email Testing Record

  • November 2018 - 2 minutes
  • November 2016 - No Answer
  • June 2015 - 7 minutes
  • November 2014 - 23 minutes
  • June 2014 - 9 minutes
  • December 2013 - 13 minutes
  • June 2013 - 11 minutes
  • January 2013 - 1st email - 20 minutes

Licensing

 - 8 / 10

StanJames hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. StanJames currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Stan James does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Email : [email protected]
Phone : UK 0800 211 222 (free)
UK 08000 35 11 36 (free)
Greece +800 441 41122
International +800 1124 1124
International +350 200 44 002
Address : Stan James
The Square
Marina Bay
Gibraltar

Slots RTP

Stan James list the house edge information (RTP) for all of their Net Entertainment slots which comprise a little less than a third of their slots catalogue. They do not publish this information for any other slots games.

Comp Points

Stan James no longer offer any form of comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

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