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3.65

Star Games Status: Not Recommended

Star Games Casino

Overview

Review last updated – July 2017

So far StarGames have been unresponsive to casino complaints – if that were to change perhaps they’d be a reasonable choice of venue.

Trustworthiness

 - 0 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with StarGames casino.

StarGames have generated a large number of player complaints at Ask Gamblers and have not responded to any of them. They are also marked as Predatory at Affiliate Guard Dog.

StarGames have been moved to Blacklisted status for repeatedly spamming our message boards.

For references see Star Games Player/Affiliate Issues

You can see the latest updates to Star Games casino's terms and conditions here.

Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we have not tested the withdrawal times at StarGames. StarGames do not provide any details of their withdrawal times on their website and as they do not accept US customers we will assume this to be 5 days.

Minimum withdrawal - €15

Maximum withdrawal - €3000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), PaySafeCard, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Star Games use a combination of Novomatic and Evolution Gaming software for their instant play casinos.

Game selections are as follows;

Instant

Table Games – 8

Slots – 78

Video Poker – 5

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 28 minutes
  • June 2015 - 1 hours 49 minute
  • June 2014 - 5 hours 1 minute
  • December 2013 - 2 days 19 hours 1 minutes
  • September 2013 - 7 hours 6 minutes

Licensing

 - 8 / 10

StarGames hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Star Games - Austria, Bolivia, Cuba, Cyprus, Denmark, Ethiopia, France, Israel, Italy, Kenya, Latvia, Myanmar, Philippines, Sri Lanka, Switzerland, Turkey and the United States of America

Contact Details;

Email : support@stargames.com
Phone : Germany: 0180 5407820
Austria: 0820 40 10 40
Switzerland: 0848 40 10 40
International: 00356 2546 6678

Affiliate Program - StarGames Affiliates.

Restricted Countries

Star Games does not accept players from the following countries: Australia, Bolivia, Cuba, Denmark, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Kenya, Latvia, Myanmar [Burma], Philippines, Sri Lanka, Switzerland, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

StarGames casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Star Games does not appear to offer any form of comp point program.

Closing Thoughts

Not responding to one or two complaints could be put down to oversight, but the rapidly expanding list of complaints against StarGames makes them a big no go for players.

Associated Casinos

There are no associated casinos to display.

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