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Star Games Status: Not Recommended

Affiliate Program:
StarGames Affiliates

Star Games Casino


Review last updated – December 2017

StarGames have recently made efforts to fix the issues they’ve previously had in relation to player complaints and spamming.


 - 3 / 10

StarGames have a history of failure to communicate with dispute mediation services when player complaints come in. At the end of 2017 we were contacted by a StarGames rep assuring us that they intended to address all historic issue. As far as we can see they have been as good as their word and the vast majority of player issues have been resolved.

StarGames have repeatedly spammed our message boards. This was prior to their contact at the end of 2017,
however it is a business practice that pollutes the internet and damages the quality of the sites targeted.

Both of the above factors taken into consideration we have decided to allow StarGames an opportunity to address the issues of the past. As such they've been moved to Needs Work status. For every six months that pass without any further unresolved issues their Trustworthiness will increase by 1 point.

Shortly after providing Star Game with this opportunity the company decided to close their affiliate program while appearing to retain the players referred by their affiliates. If this is correct this results in affiliate partners not receiving the revenue generated by their historic referrals. We do not consider this good business practice and as such Star Game have been moved back to Not Recommended status.

For references see Star Games Player/Affiliate Issues

You can see the latest updates to Star Games casino's terms and conditions here.

Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we have not tested the withdrawal times at StarGames. StarGames do not provide any details of their withdrawal times on their website and as they do not accept US customers we will assume this to be 5 days.

Minimum withdrawal - €15

Maximum withdrawal - €3000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), PaySafeCard, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


 - 6 / 10

Star Games use a combination of Novomatic and Evolution Gaming software for their instant play casinos.

Game selections are as follows;


Table Games – 8

Slots – 78

Video Poker – 5

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 28 minutes
  • June 2015 - 1 hours 49 minute
  • June 2014 - 5 hours 1 minute
  • December 2013 - 2 days 19 hours 1 minutes
  • September 2013 - 7 hours 6 minutes


 - 8 / 10

StarGames hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Star Games does not accept players from the following countries: Australia, Bolivia, Cuba, Denmark, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Kenya, Latvia, Myanmar [Burma], Philippines, Sri Lanka, Switzerland, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.


Contact Details;

Email :
Phone : Germany: 0180 5407820
Austria: 0820 40 10 40
Switzerland: 0848 40 10 40
International: 00356 2546 6678

Slots RTP

StarGames casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Star Games does not appear to offer any form of comp point program.

Closing Thoughts

Spamming our forums is NEVER going to get you in the good books. But we do understand that it's not the worst thing an operator can do. That StarGames has stepped forward and resolved the mass of player complaints that were outstanding is a positive step and as such we're prepared to give them a chance.

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