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Sugar: Does not accept players from United Kingdom

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Top Casinos: United Kingdom

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Sugar: Blacklisted

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Sugar has been Blacklisted due to unethical business practices.

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Sugar Casino

Players from United Kingdom cannot play at Sugar casino.


Review last updated - March 2018

Running on the Netagame Network, Sugar Casino are licensed in Curacao by Curacao Interactive Licensing. They offer a range of games from: Net Entertainment, Microgaming, Ezugi, 1x2 Gaming and Oryx Gaming. Their name suggests that their target demographic is female as does their logo which features a lollipop as the 'o' in 'casino'.  Purple and white are their chosen site colours.


 -  0 / 10

Sugar Casino list their ownership as Gammix STS B.V. however they are displayed on the Netagame website as a client alongside operators that are almost exclusively owned by Danguad Limited. We consider it highly likely that there is an association between these groups.

Operators associated with the Danguad Limited license have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

We consider this operator to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

For references see Danguad Group Player Issues


 -  2 / 10
Deposit Method Restrictions Deposit Method Restrictions:
Country/Regional Restrictions Country/Regional Restrictions:
Value to Player for:
Bonus Value

Payout Speed: 48 hours.

 - 9 / 10

As Sugar Casino do not hold a UKGC license we have not tested their withdrawal times. The Sugar Casino website states that withdrawals take 48 hours.

Minimum Withdrawal - €20

Maximum Withdrawal - €10,000.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.



 -  7 / 10

Sugar Casino use Net Entertainment Software for their instant games and and add games from: Microgaming, Oryx Gaming, Ezugi and 1x2 Gaming for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:


Table Games – 68

Slots – 450

Video Poker – 15

Jackpot – 18

Live – 6

Customer Service

 -  0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • January 2016 - 18 minutes.


 -  2 / 10

SugarCasino hold the following gambling licenses :

  • Curacao eGaming - SugarCasino are licensed by the Curacao Interactive Licensing (CIL) Master License holder. We have not managed any complaints via this Master License holder and ss such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sugar Casino: Netherlands, Slovenia, United States of America and its territories and the United Kingdom

Contact Details:

Email : [email protected]

Restricted Countries

Players from United Kingdom NOT accepted.

Sugar does not accept players from the following countries: Netherlands, Slovenia, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..


Slots RTP

Sugar Casino publish the House Edge/Return to Player (R.T.P.) information for their Net Entertainment slots games.

Comp Points

Sugar Casino do offer a comp points system and points are accrued at a rate of 1 for every £10 wagered. Unfortunately no redemption rate was given and therefore we cannot assess the quality of this program versus others on the market.

Closing Thoughts

Sugar Casino are associated with a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.

Best Casinos: United Kingdom

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.