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2.88

Sugar Status: Blacklisted

Sugar Casino

Overview

Review last updated – March 2018

Running on the Netagame Network, Sugar Casino are licensed in Curacao by Curacao Interactive Licensing. They offer a range of games from: Net Entertainment, Microgaming, Ezugi, 1×2 Gaming and Oryx Gaming. Their name suggests that their target demographic is female as does their logo which features a lollipop as the ‘o’ in ‘casino’.  Purple and white are their chosen site colours.

Trustworthiness

 - 0 / 10

Sugar Casino list their ownership as Gammix STS B.V. however they are displayed on the Netagame website as a client alongside operators that are almost exclusively owned by Danguad Limited. We consider it highly likely that there is an association between these groups.

Operators associated with the Danguad Limited license have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

We consider this operator to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

For references see Danguad Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £125 + 55 complimentary spins on Starburst.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings:

  • Game Restrictions (-1) - You are only allowed to play Slots games while you have a bonus.
  • Maximum Win (-2) - Maximum allowed win with a bonus is 10 x the initial deposit.
  • Extra Bonus (+1) - 2nd deposit 25% up to £200.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%


Notes

No Deposit Bonuses are only available to players from the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, Ireland, UK, Switzerland, New Zealand, Netherlands, Norway and Sweden.

  • You are not allowed to withdraw any funds from bonus play with a bonus of 100% or more unless you complete the wagering requirement with more than your starting balance.


  • Payout Speed: 48 hours.

     - 9 / 10

    As Sugar Casino do not hold a UKGC license we have not tested their withdrawal times. The Sugar Casino website states that withdrawals take 48 hours.

    Minimum Withdrawal - €20

    Maximum Withdrawal - €10,000.

    Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

    We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

    CLICK HERE TO JOIN NETELLER

    Software

     - 7 / 10

    Sugar Casino use Net Entertainment Software for their instant games and and add games from: Microgaming, Oryx Gaming, Ezugi and 1x2 Gaming for their instant play casinos. Check out our Net Entertainment Software Review.

    Game selections are as follows:

    Instant

    Table Games – 68

    Slots – 450

    Video Poker – 15

    Jackpot – 18

    Live – 6

    Customer Service

     - 0 / 10

    Email Testing Record

    • December 2016 - Need to register to get support
    • January 2016 - 18 minutes.

    Licensing

     - 2 / 10

    SugarCasino hold the following gambling licenses :

    • Curacao eGaming - SugarCasino are licensed by the Curacao Interactive Licensing (CIL) Master License holder. We have not managed any complaints via this Master License holder and ss such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

    The following countries are restricted from participation with Sugar Casino: Netherlands, Slovenia, United States of America and its territories and the United Kingdom

    Contact Details:

    Email : support@sugarcasino.com

    Restricted Countries

    Sugar does not accept players from the following countries: EU, Slovenia, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

    Contact

    Slots RTP

    Sugar Casino publish the House Edge/Return to Player (R.T.P.) information for their Net Entertainment slots games.

    Comp Points

    Sugar Casino do offer a comp points system and points are accrued at a rate of 1 for every £10 wagered. Unfortunately no redemption rate was given and therefore we cannot assess the quality of this program versus others on the market.

    Closing Thoughts

    Sugar Casino are associated with a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.

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