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blacklisted casino thepogg

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Sugar Casino Review

Review last updated - March 2018

OVERVIEW | 2.88/10


Running on the Netagame Network, Sugar Casino are licensed in Curacao by Curacao Interactive Licensing. They offer a range of games from: Net Entertainment, Microgaming, Ezugi, 1x2 Gaming and Oryx Gaming. Their name suggests that their target demographic is female as does their logo which features a lollipop as the 'o' in 'casino'.  Purple and white are their chosen site colours.

TRUSTWORTHINESS | 0/10


Sugar Casino list their ownership as Gammix STS B.V. however they are displayed on the Netagame website as a client alongside operators that are almost exclusively owned by Danguad Limited. We consider it highly likely that there is an association between these groups.

Operators associated with the Danguad Limited license have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

We consider this operator to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

For references see Danguad Group Player Issues

BONUSES | 2 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 48 hours. | 9 / 10


As Sugar Casino do not hold a UKGC license we have not tested their withdrawal times. The Sugar Casino website states that withdrawals take 48 hours.

Minimum Withdrawal - €20

Maximum Withdrawal - €10,000.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 7 / 10


Sugar Casino use Net Entertainment Software for their instant games and and add games from: Microgaming, Oryx Gaming, Ezugi and 1x2 Gaming for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 68

Slots – 450

Video Poker – 15

Jackpot – 18

Live – 6

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - Need to register to get support
  • January 2016 - 18 minutes.

Licensing | 2 / 10


SugarCasino hold the following gambling licenses :

  • Curacao eGaming - SugarCasino are licensed by the Curacao Interactive Licensing (CIL) Master License holder. We have not managed any complaints via this Master License holder and ss such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sugar Casino: Netherlands, Slovenia, United States of America and its territories and the United Kingdom

Contact Details:

Email : [email protected]

Restricted Countries


Players from United States NOT accepted.

Sugar does not accept players from the following countries: Netherlands, Slovenia, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Sugar Casino publish the House Edge/Return to Player (R.T.P.) information for their Net Entertainment slots games.

Comp Points


Sugar Casino do offer a comp points system and points are accrued at a rate of 1 for every £10 wagered. Unfortunately no redemption rate was given and therefore we cannot assess the quality of this program versus others on the market.

Closing Thoughts


Sugar Casino are associated with a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Sugar
Resolved

Sugar Casino - Bonus terms

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Sugar
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Sugar - Manipulation after higher payout

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Sugar
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Sugar - casino issue

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Sugar - closing account

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