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3.45

Sugar Status: Not Recommended

Sugar Casino

Overview

Review last updated – July 2017

Running on the MYEG Network, Sugar Casino are licensed in Curacao by Curacao Interactive Licensing. They offer a range of games from: Net Entertainment, Microgaming, Ezugi, 1×2 Gaming and Oryx Gaming. Their name suggests that their target demographic is female as does their logo which features a lollipop as the ‘o’ in ‘casino’.  Purple and white are their chosen site colours.

Trustworthiness

 - 3 / 10

As Sugar Casino do not hold a UKGC license we could not send a reviewer to play with them.

(-2)Sugar Casino run on the MYEG Network. In the first half of 2015 one of the notable venues running on this network experienced sustained issues processing player payments and repeatedly broke assurances as to when when payments would actually be made.

Sugar Casino Customer Support assured us during email testing that UK players were welcome at the casino despite the fact that they do not hold a UKGC license.

All the casinos in the group carry the following term:

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew IDs are left with no recourse after 45 days. This term has been enforced in this manner previously.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to ZingoBingo Casino's terms and conditions here.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £125 + 55 complimentary spins on Starburst.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings:

  • Game Restrictions (-1) - You are only allowed to play Slots games while you have a bonus.
  • Maximum Win (-2) - Maximum allowed win with a bonus is 10 x the initial deposit.
  • Extra Bonus (+1) - 2nd deposit 25% up to £200.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%


Notes

No Deposit Bonuses are only available to players from the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, Ireland, UK, Switzerland, New Zealand, Netherlands, Norway and Sweden.

  • You are not allowed to withdraw any funds from bonus play with a bonus of 100% or more unless you complete the wagering requirement with more than your starting balance.


  • Payout Speed: 48 hours.

     - 9 / 10

    As Sugar Casino do not hold a UKGC license we have not tested their withdrawal times. The Sugar Casino website states that withdrawals take 48 hours.

    Minimum Withdrawal - €20

    Maximum Withdrawal - €10,000.

    Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

    We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

    Software

     - 7 / 10

    Sugar Casino use Net Entertainment Software for their instant games and and add games from: Microgaming, Oryx Gaming, Ezugi and 1x2 Gaming for their instant play casinos. Check out our Net Entertainment Software Review.

    Game selections are as follows:

    Instant

    Table Games – 68

    Slots – 450

    Video Poker – 15

    Jackpot – 18

    Live – 6

    Customer Service

     - 0 / 10

    Email Testing Record

    • December 2016 - Need to register to get support
    • January 2016 - 18 minutes.

    Licensing

     - 2 / 10

    SugarCasino hold the following gambling licenses :

    • Curacao eGaming - SugarCasino are licensed by the Curacao Interactive Licensing (CIL) Master License holder. We have not managed any complaints via this Master License holder and ss such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

    The following countries are restricted from participation with Sugar Casino: Netherlands, Slovenia, United States of America and its territories and the United Kingdom

    Contact Details:

    Email : support@sugarcasino.com

    Restricted Countries

    Sugar does not accept players from the following countries: EU, Slovenia, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

    Slots RTP

    Sugar Casino publish the House Edge/Return to Player (R.T.P.) information for their Net Entertainment slots games.

    Comp Points

    Sugar Casino do offer a comp points system and points are accrued at a rate of 1 for every £10 wagered. Unfortunately no redemption rate was given and therefore we cannot assess the quality of this program versus others on the market.

    Closing Thoughts

    Sugar Casino are operating on a network that have experienced substantial payment issues (MYEG) and carry predatory terms and conditions. These issues have to be resolved before players should consider them. It should be noted that Sugar Casino stipulate that only players from: Austria, Australia, Belgium, Canada, Denmark, Finland, Ireland, UK, Switzerland, New Zealand, Netherlands, Norway and Sweden are eligible to claim no deposit bonuses. when playing with a bonus at this operator the maximum win is ten times your initial deposit.

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