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2.10

Sun Palace Status: Not Recommended

Sun Palace Casino

Overview

Review last updated – July 2017

As a member of the Main Street group, Sun Palace have solid reputation for fair treatment of players.

Trustworthiness

 - 3 / 10

Only one of the reviews who works regularly for ThePOGG.com holds an account with any of the Main Street properties. They report positive experiences.

During our November 2016 re-review we found a significant number of complaints related to payment delays where the operator refused to enter a discourse with players regarding the situation. This has resulted in them being moved to Not Recommended status until these issues have been resolved.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Sun Palace casino's terms and conditions here.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to $3000.

Cashable - Can be withdrawn once you complete the wagering requirement.

Wagering Requirements;

  • Slots - 67xbonus
  • Blackjack - 150xbonus
  • Video Poker - 150xbonus
  • Table Poker - 150xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Hold’em and any form of “21 Games”, Pontoon, Baccarat, Roulette or SicBo.
  • Awkward rules (-1) - Players located outside the US and Canada will need to accomplish twice the stated wagering requirements according to the rules of the promotions. Players from Greece: Wagering requirements on all bonuses and promotions will be increased to 300 times if Blackjack is involved.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Multihand Video Poker, BlackJack, Video Poker, Caribbean Stud or Perfect Pairs 60%


Notes



Payout Speed: 2+ weeks

 - 0 / 10

Our reviewer report withdrawals taking over 2 weeks.

Minimum Withdrawal - $10

Maximum Withdrawal - $5000/week

Banking options available - Credit/Debit cards, Neteller, ClickandBuy, InstaDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Sun Palace casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 14 hours 14 minutes
  • November 2014 - 1 hours 44 minutes
  • June 2014 - No Response
  • December 2013 - 21 minutes
  • August 2013 - No Response

Licensing

 - 2 / 10

Sun Palace casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.

The following countries are restricted from participation with Sun Palace casino – United Kingdom

Contact Information;

Email : support@sunpalacecasino.eu
Phone : 1-888 673-2523

Restricted Countries

Sun Palace does not accept players from the following countries: American Samoa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Sun Palace comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

It's hard to find to much in the way of faults when you compare the Main Street casinos to their direct competitions. They simply have a lot less player complaints than most other US facing brands.

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