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1.48

Sun Palace Status: Blacklisted

Affiliate Program:
MainStreet Affiliates

Sun Palace Casino

Overview

Review last updated – June 2018

As a member of the Main Street group, Sun Palace have solid reputation for fair treatment of players.

Trustworthiness

 - 0 / 10

Sun Palace are part of the Mainstreet Group of casinos. This group has engaged in what we consider to be rogue enforcement of dormancy terms. A complaint we managed in the first half of 2018 highlighted a situation where a player won $18k, it took the operator 6 months to pay out $12k and then the operator voided the remaining $6k because the player had not played in the preceding 6 months. This is problematic in two ways: i) what incentive does the player have to engage in further play, with the objective being to win more money, when the operator has taken so long to pay out the money they've already won? and ii) this policy creates an active incentive for the operator to slow pay any player who has won a significant amount of money, knowing that if they player fails to play further they will get to void any funds they have not yet paid out after 6 months. The operator refused to address this issue and as such has been moved to Blacklist status.

During our November 2016 re-review we found a significant number of complaints related to payment delays where the operator refused to enter a discourse with players regarding the situation. This has resulted in them being moved to Not Recommended status until these issues have been resolved.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Sun Palace casino's terms and conditions here.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to $3000.

Cashable - Can be withdrawn once you complete the wagering requirement.

Wagering Requirements;

  • Slots - 67xbonus
  • Blackjack - 150xbonus
  • Video Poker - 150xbonus
  • Table Poker - 150xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Hold’em and any form of “21 Games”, Pontoon, Baccarat, Roulette or SicBo.
  • Awkward rules (-1) - Players located outside the US and Canada will need to accomplish twice the stated wagering requirements according to the rules of the promotions. Players from Greece: Wagering requirements on all bonuses and promotions will be increased to 300 times if Blackjack is involved.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Multihand Video Poker, BlackJack, Video Poker, Caribbean Stud or Perfect Pairs 60%


Notes



Payout Speed: 2+ weeks

 - 0 / 10

Our reviewer report withdrawals taking over 2 weeks.

Minimum Withdrawal - $10

Maximum Withdrawal - $5000/week

Banking options available - Credit/Debit cards, Neteller, ClickandBuy, InstaDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Sun Palace casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 14 hours 14 minutes
  • November 2014 - 1 hours 44 minutes
  • June 2014 - No Response
  • December 2013 - 21 minutes
  • August 2013 - No Response

Licensing

 - 2 / 10

Sun Palace casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.

Restricted Countries

Sun Palace does not accept players from the following countries: American Samoa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Email : support@sunpalacecasino.eu
Phone : 1-888 673-2523

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Sun Palace comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

Where an operator actively creates incentive for themselves to stall paying players and they voids funds on this basis, that's flatly rogue activity and not something we'll support in any way, shape or form.

Associated By Company

There are no associated casinos to display.

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