MENU
Forum

Get up to 19

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
3.65

Sun Vegas Status: Closed

Sun Vegas Casino

Overview

Review last updated – November 2014

Sun Vegas are now Closed.

Sun Vegas are part of the Star Partners group, formed after the merger of the Golden Star Network group and the Vegas Partner Lounge in 2008.

Trustworthiness

 - 3 / 10

Only one of the reviewers who works for this site regularly holds an account with the Star Partners group of casinos and they held this for less than a year. They report positive experiences with Crazy Vegas casino.

The Vegas Partner Lounge group of casinos have been moved to Not Recommended status due to this complaint - https://thepogg.com/complaint/sun-vegas-confiscated-winnings/. Essentially this boils down to the casino only enforcing rules when it financially benefits them and making unfounded accusations of criminality against a player who had done nothing other than breach the maximum bonus rule for the bonuses that they'd played with.

The Crazy Vegas group have also been unresponsive to player complaints at other mediation sites.

For references see Vegas Partners Lounge Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Sun Vegas casino's terms and conditions here.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £150.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 2500xbonus
  • Roulette - 625xbonus
  • Baccarat - 625xbonus
  • Video Poker - 2500xbonus
  • Table Poker - 625xbonus

Adjustments to ratings;

  • Subsequent deposit bonuses (+1) - Second deposit 25% up to £125 and third deposit 50% up to £150.
  • Maximum withdrawal restriction (-2) - You are not allowed to withdraw more than 6 times your deposit.

Game Weightings (already account for in Wagering Requirements)

  • Slots, Parlor Games count full (100%) to wagering requirements
  • Table Poker, all Roulettes, Craps, Baccarat, Casino War and Sicbo (8%) to wagering requirements
  • Video Poker and All Blackjacks counts a fiftieth (2%) to wagering requirements

Notes



Payout Speed: 4 days

 - 5 / 10

Using Neteller our reviewer reports withdrawals normally paid in 4 business days.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Crazy Vegas use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Table Games – 76

Slots – 249

Video Poker – 58

Jackpots - 25

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with Crazy Vegas customer services.

Email Testing Record

  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 22 hours 18 minutes
  • January 2013 - 1st email - 51 minutes

Licensing

 - 8 / 10

SunVegas hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sun Vegas casino – United States of America, Belgium, Denmark, France, Italy , Spain, and South Africa

Contact Information;

Email : sunvegas@vegaspartnerlounge.com
Phone : United Kingdom 0800-731-4295
Canada 1866-509-1828
Australia 1800-0710-76
Germany 0800-181-5917
Italy 800-783-313
Taiwan 0080-27-9905
Netherlands 0800 022 1327
Japan 00531 27 0009
Switzerland 0800-836-923

Affiliate Program - StarPartners.

Restricted Countries

Sun Vegas does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, South Africa, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Vatican City.

Slots RTP

Sun Vegas Casino do not publish the house edge (RTP) of any of their slots games.

Comp Points

Sun Vegas casino do offer a comp point program. For every £10 wagered at Sun Vegas casino on slots games you will receive 1 Loyalty Lounge Point and every 1000 Loyalty Lounge Points can be converted to £5. Not all games earn points at the same rates;

  • 1 Loyalty Point for 10 Credits wagered on Slots and Parlor Games
  • 1 Loyalty Point for 20 Credits wagered on Table Poker, Casino War, Red Dog and SicBo
  • 1 Loyalty Point for 40 Credits wagered on all Roulette
  • 1 Loyalty Point for 200 Credits wagered on Video poker, Craps, Baccarat
  • 1 Loyalty Point for 500 Credits wagered on all Blackjack and all Aces

For slots games this is about half as good as the standard Playtech comp point program and for all other games this is substantially weaker. Points also expire after 3 months if not re-deemed.

Closing Thoughts

The Star Partners casino group has a solid reputation, but it's important to remember that you can only claim bonuses at one of the Star Partners venue unless you are specifically invited, so choose the property that offers you the sign-up bonus that's best for you.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos