MENU

Get up to 19

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
1.70

SuperBook Status: Not Recommended

SuperBook Casino

Overview

Review last updated – July 2017

One of three casinos that make up the Jazette Entertainment group, SuperBook have a poor reputation as a sportsbook and suffer from similar problems as a casino.

Trustworthiness

 - 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with any of the casinos in the Jazett Enterprises group.

The Jazette Enterprises group of casinos are primarily sportsbooks with a small supplemental casino attached.

The sportsbook products have a poor reputation as is demonstrated by their D- rating at SportsBookReview.

Likewise the casinos have a dubious history whereby they have changed terms and retroactively enforced them and had other issues with general slow
payment of players.

For references see Jazette Enterprises Group Player Issues

You can see the latest updates to SuperBook casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

15% up to $150.

Cashable - can be withdrawn once you've completed the wagering requirement.

Wagering Requirements;

  • Slots - 35xbonus
  • Blackjack - 35xbonus
  • Baccarat - 35xbonus
  • Video Poker - 35xbonus
  • Table Poker - 35xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games ; Craps and Roulette.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 2+ months

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Jazette Entertainment group. The SuperBook website states that their withdrawal time is 6-8 weeks.

Minimum Withdrawal - $50.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller

SuperBook allow only one free withdrawal per year.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

SuperBook use BetSoft software for their instant play casino. Check out our BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 19

Slots – 57

Video Poker – 23

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - No email support
  • November 2014 - 19 hours 22 minutes
  • June 2014 - 4 hours 38 minutes
  • December 2013 - Email not working
  • August 2013 - No Response

Licensing

 - 4 / 10

SuperBook hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - SuperBook casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SuperBook casino -

Contact Information;

Email : cashier@Superbook.ag
pitboss@Superbook.ag
casinosupport@Superbook.ag
Phone : North America: 1-800-996-5833

Restricted Countries

SuperBook does not accept players from the following countries: American Samoa, Guam, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

SuperBook casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

SuperBook casino do not offer a comp point program.

Closing Thoughts

When you have to state that your withdrawal times are up to two months, you're not competing in any sense of the word. Combined with a poor reputation and why would players choose Superbook casino?

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos