OVERALL VERDICT
2.20/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

Try another casino

OVERALL VERDICT

2.20/10

PAYOUT SPEED

0/10

Customer Service

0/10

Bonuses

1/10

Software

7/10

Licensing

4/10

WEBSITE

OWNERSHIP

Domain Holdings Limited

AFFILIATE PROGRAM

SuperBook Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

–

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Not subject to the strongest regulations.

– Low value registration incentives.

SuperBook Casino Review

Name: SuperBook Casino Review
Item: SuperBook
Rating: 2.20
Author: ThePOGG

Review last updated - July 2017

OVERVIEW | 2.20/10

One of three casinos that make up the Jazette Entertainment group, SuperBook have a poor reputation as a sportsbook and suffer from similar problems as a casino.

TRUSTWORTHINESS | 2/10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with any of the casinos in the Jazett Enterprises group.

The Jazette Enterprises group of casinos are primarily sportsbooks with a small supplemental casino attached.

The sportsbook products have a poor reputation as is demonstrated by their D- rating at SportsBookReview.

Likewise the casinos have a dubious history whereby they have changed terms and retroactively enforced them and had other issues with general slow payment of players.

For references see Jazette Enterprises Group Player Issues

You can see the latest updates to SuperBook casino's terms and conditions here.

BONUSES | 1 / 10

SuperBook Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 2+ months | 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Jazette Entertainment group. The SuperBook website states that their withdrawal time is 6-8 weeks.

Minimum Withdrawal - $50.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller

SuperBook allow only one free withdrawal per year.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 7 / 10

SuperBook use BetSoft software for their instant play casino. Check out our BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 19

Slots – 57

Video Poker – 23

Customer Service | 0 / 10

Email Testing Record

December 2016 - Need to register to get support
June 2015 - No email support
November 2014 - 19 hours 22 minutes
June 2014 - 4 hours 38 minutes
December 2013 - Email not working
August 2013 - No Response

Licensing | 4 / 10

SuperBook hold the following gambling licenses :

Antigua and Barbuda Directorate of Offshore Gaming - SuperBook casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SuperBook casino -

Contact Information;

Email :	[email protected]
	[email protected]
	[email protected]
Phone :	North America: 1-800-996-5833

Restricted Countries

Players from United States NOT accepted.

SuperBook does not accept players from the following countries: American Samoa, Oceania, Guam, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

SuperBook casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

SuperBook casino do not offer a comp point program.

Closing Thoughts

When you have to state that your withdrawal times are up to two months, you're not competing in any sense of the word. Combined with a poor reputation and why would players choose Superbook casino?

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.