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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Low value registration incentives.


SuperLenny Casino Review

Review last updated - September 2019.

OVERVIEW | 9.28/10


SuperLenny Casino are sister casino to Thrills and Kaboo Casinos and are owned by Betit Operations Ltd - they are based in Malta.  SuperLenny Casino use software by Net Entertainment, NYX Interactive, Microgaming, Play 'N Go, Ash and WMS.  Their website design is slick - the character of SuperLenny is fundamental to the design - he is an enigma - a tuxedo wearing figure with a stag's head.  Something of a James Bond type - always ahead of the pack and always in the know.  The website is tonal in nature and fairly easy to navigate.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for SuperLenny Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

BONUSES | 4 / 10


100% up to £50
Max Bonus 50
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 30x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:
Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Slovenia, Portugal, Spain, Thailand, Turkey, Ukraine, United Kingdom &USA

Terms and Conditions

The Super Lenny Welcome bonus currently consists of a bonus of 100% up to £50 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30x(deposit + bonus) for the deposit bonus and 5xtriggering deposit for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are excluded from claiming this bonus - Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Slovenia, Portugal, Spain, Thailand, Turkey, Ukraine, United Kingdom & USA

Game Weightings:

  • Video slots, Classic slots & Jackpot slots: 100%
  • Arcade & Scratch games: 100%
  • Other table games: 40%
  • All Roulette 5%
  • All Video Poker: 5%
  • All Black Jack games & Baccarat including Punto Banco: 5%
  • 3 card Poker and Oasis poker: 5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £50
Try another casino
Value to Player for:
$6.35
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24 hours. | 10 / 10


SuperLenny state that withdrawals are normally completed in 24 hours.

Maximum Withdrawal - None listed.

Minimum Withdrawal - €20.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Trustly, EuTeller, Sofort, iDeal, Paysafecard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


SuperLenny use Net Entertainment software and add in slots games from , NYX Interactive, Microgaming, Play 'N Go, Playtech, Ash and WMS for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 31

Slots – 525

Video Poker – 16

Live – 16

Jackpot – 17

Customer Service | 10 / 10


Email Testing Record

  • September 2019 - 1 hour 25 minutes.
  • May 2019 - 1 hour 22 minutes.
  • December 2018 - 9 minutes
  • November 2016 - 2hours 19 minutes
  • October 2015 - 27 minutes.

Licensing | 10 / 10


SuperLenny hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SuperLenny currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by SuperLenny for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

SuperLenny does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, South Africa, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]
Address : Betit Operations Ltd.
Central North Business Centre
Level 5
Fawwara Lane
SLM 1670
Sliema
Malta
Telephone : +44 800 808 5264
Live Chat : 24/7 live chat support is available on the casino website.

Slots RTP


SuperLenny casino publish the House Edge/Return to Player (RTP) information for their slots games.

Comp Points


SuperLenny casino do offer a comp point program called 'Bux', but do not provide any detail regarding accrual or redemption rates on their website. As such it is impossible to assess the value of this system to the player,

Closing Thoughts


SuperLenny deserve mention for their fast customer service and their attractive website design which helps improve player experience on their site. However - be aware that the maximum allowed withdrawal from bonus winnings or complimentary spins is £1000 and that there are a variety of restrictions which can be found in the body of this review. Unfortunately SuperLenny do not give a maximum withdrawal amount on their website.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

SuperLenny
Resolved

SuperLenny - Account closed.

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SuperLenny
Resolved

Super Lenny - let me play while self excluded

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