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3.80

Supro Status: Closed

Supro Casino

Overview

As of April 2013 Supro casino has now closed and will no longer be accepting any customers.

Another member of the 888 family, Supro casino operate a software platform – Dragonfish (used to be called Random Logic) – that is unique to this group of casinos.

Trustworthiness

 - 2 / 10

Three of the reviewers who works for this site regularly hold accounts with 888 and all of these have been open for years. They report positive experiences.

888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

For references see 888 Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £200.

Cashable/Post-Wager - Can be withdrawn once the wagering requirement is complete. See notes for further details.

Wagering Requirements;

  • Slots - 50xbonus
  • Video Poker - 50xbonus
  • Table Poker - 50xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You cannot play the following games while you have a bonus; Baccarat, Roulette, all versions of BlackJack, and Craps
  • Subsequent Deposit Bonuses (+1) - Claim 100% up to £100 every Sunday for the next 10 weeks.

Game Weightings (already account for in Wagering Requirements)



Notes

Make a deposit of up to £200 and you’ll receive 25% up to £50 when you make the deposit and a further 75% up to £150 when you have wagered 20 times the pending bonus.

Payout Speed: 5 day

 - 5 / 10

Using Neteller our reviewers reports withdrawals normally paid within 5 days.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), ClickAndBuy, EntroPay, Ewire, PayPal, UKash and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 0 / 10

Supro casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 19

Slots –103

Slots – 70

Video Poker – 6

Video Poker – 0

Live – 3

Live – 3

Jackpot – 27

Jackpot – 11

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with 888 customer services.

We can find no form of email communication at Supro casino.

Licensing

 - 8 / 10

Supro hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Supro currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Supro casino - United Kingdom, USA

Contact Information;

Phone : UK 080 82389897
Italy 80 0874369
Spain 90 0997631
France 080 0918045
Germany 080 01800959

Affiliate Program - 888 Affiliates.

Restricted Countries

Supro does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Supro casinoprovide the RTPs for all of their slots games.

Comp Points

The Supro casino comp point program offer 1 comp point for every £10 wagered and converts 100 comp points to £1. This is the same as the standard Playtech comp point program and a bit better than industry average.

Closing Thoughts

Supro casino have the potential to be better than they are, but to achieve that potention the entire 888 Holding's group have to open up and be more transparent than they are. If they want players' trust, they have to show some good faith themselves.

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