Jalla Casino

In early 2018 a representative from the Betsson group - the owners of Jalla - reached out to this service and with their help we have managed to review and resolve all historic complaint issues with this group. We now have a strong, positive, working relationship with this group that will allow us to assist players with complaint issues. As such we're very happy to welcome all the properties being run by this group to Recommended status.

For references see Betsson Group Player/Affiliate Issues

Jalla's website states that ewallet withdrawals take approximately 24 hours.

Maximum Withdrawal - €50000/24 hour period.

Minimum Withdrawal - None listed but the others in the group generally list this figure as €20.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, EntroPay, PaySafeCard, Trustly and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Jalla casino use Net Entertainment software for their instant play casino. but bolt on a series of Microgaming IGT, Play 'N Go, Evolution, Red Tiger, Thunderkick, NYX Gaming, Yggdrasil, iSoftBet, Leander Games and Scientific Games.

Game selections are as follows:

Email Testing Record

• January 2021 - 33 minutes.
• June 2020 - No response .
• September 2019 - 45 minutes.
• May 2019 - 7 minutes.
• November 2018 - 17 minutes.
• April 2018 - 10 minutes.
• November 2016 - 34 minutes
• December 2015 - 11 minutes
• June 2015 - 9 minutes
• December 2014 - 6 minutes
• June 2014 - No Response
• December 2013 - 2 hours 5 minutes
• October 2013 - 9 hours 28 minutes

Jalla hold the following gambling licenses:

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Jalla does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Netherlands, Netherlands Antilles, Norfolk Island, Oman, Pakistan, Portugal, Qatar, Reunion, Romania, Rwanda, Saudi Arabia, Somalia, South Africa, Spain, Sudan, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact Information:

Jalla Casino publish the house edge figures for all of their slots games.

Jalla Casino do not appear to offer any form of comp point program.

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems. Jalla Casino, as part of this group, have a positive reputation in the online gambling industry. Players report favourable treatment and high quality service with this group of casinos.