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The Grand Ivy Review

Deposit Guarantee:

The Grand Ivy holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

8.5
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017.

The Grand Ivy Casino are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Terms and conditions apply – Read more.

The Grand Ivy Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. The Grand Ivy Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site is tastefully designed around a colour palette of black, grey and gold and their logo is particularly effective – the ivy leaves are represented by the four card suits. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness - 12/10

The Grand Ivy have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with The Grand Ivy. Read more about our guarantee here.

The Grand Ivy Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as The Grand Ivy Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 8/10

The Grand Ivy Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 2 hours 48 minutes
  • March 2016 - 17 minutes.

Bonuses - 3/10

100% up to £300
Max Bonus 300
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
25 free spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£0.01
Bonus Value
low roller
n/a
mid roller
low
high roller
mid
superhigh roller
mid

Software - 7/10

The Grand Ivy Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 61

Slots – 295

Video Poker – 32

Live - 10

Jackpot - 9

Slot House Edge - 10/10

The Grand Ivy Casino provide the RTPs for all of their slots games.

Comp Points - 0/10

The Grand Ivy Casino do not appear to provide a comp points system for players.

Licencing - 8/10

TheGrandIvyCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TheGrandIvy currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - TheGrandIvyCasino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with The Grand Ivy Casino: Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, South Africa, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands.

Contact Information:

Email : support@grandivy.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website 24/7.
Affiliate Program - Ivy Affiliates.

Closing Thoughts

The Grand Ivy Casino have no complaints logged on any gambling portal to date. They do have a dormancy clause you should be aware of - after 12 months of inactivity any funds left in a dormant account will be donated to the Help for Heroes charity. Helpful support is available 24 hours a day 7 days a week on the casino website. Be aware that this operator has a minimum bet with bonus clause which indicates that bets on a single round of play can total no less that £0.35.

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