The Grand Ivy: Needs Work
The Grand Ivy is listed as Needs Work. We recommend trying another casino.
The Grand Ivy Casino
Players from United Kingdom are welcome at The Grand Ivy casino.
Review last updated – June 2020.
The Grand Ivy Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. The Grand Ivy Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site is tastefully designed around a colour palette of black, grey and gold and their logo is particularly effective – the ivy leaves are represented by the four card suits. They currently have no complaints logged at any of the major gambling portals.
ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for The Grand Ivy Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
While we have a great degree of confidence in the white label license holder that represent The Grand Ivy Casino - White Hat Gaming - unfortunately our direct interactions with the owners of this property have on multiple occasions left us with the impression that this group are not always transparent with their intent/actions and dissatisfied with the manner in which this business is managed. As to date these issues have not impacted players, we have decided to provide this group an opportunity rebuild trust. As such, assuming that there are no further issues this group's Trustworthiness stat will increase by one point for every 6 months without further issues.
|100% up to £300|
|25 complimentary spins on Starburst|
|# of Spins||25|
The Grand Ivy Welcome bonus currently consists of a bonus of 100% up to £300 plus 25 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)
The maximum allowed bet is £5 on any single round of play. Minimum bets of £1 are required to count towards wagering requirements.
There is no maximum win on the deposit bonus and the complimentary spins carry a maximum win of £100.
The bonus is cashable.
Players depositing via Neteller or Skrill are not eligible for this bonus.
Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
- *Slots 100%
- Table Games 0%
- Video Poker Games 0%
- Other 0%
- Scratchcards & Keno 100%
- *Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NARECOMMENDED BONUSES
Payout Speed: 48-72 hours
The Grand Ivy Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.
Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.
Minimum Withdrawal - £30
Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
The Grand Ivy Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
Table Games – 79
Slots – 515
Video Poker – 10
Jackpot - 29
Live - 14
Email Testing Record
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 43 minutes .
- May 2019 - 22 minutes .
- November 2018 - 20 minutes
- November 2016 - 2 hours 48 minutes
- March 2016 - 17 minutes.
TheGrandIvyCasino hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TheGrandIvy currently use eCogra. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by The Grand Ivy Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom accepted.
The Grand Ivy does not accept players from the following countries:Albania, American Samoa, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.
|Email :||[email protected]|
|Postal address:||Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.|
|Postal address:||Caddell Ltd NV, Van Engelenweg 23, Curacao.|
|Live Chat:||Available on casino website 24/7.|
The Grand Ivy Casino provide the RTPs for all of their slots games.
The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. We hope going forward that the Ivy Affiliates properties will demonstrate the same commitment to integrity.
Associated By Company
The Grand Ivy – Unfair treatment
Grand Ivy – Withholding winnings
Grand Ivy – Withholding funds
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