OVERALL VERDICT
6.80/10

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OVERALL VERDICT

6.80/10

PAYOUT SPEED

8/10

Customer Service

9/10

Bonuses

4/10

Software

10/10

Licensing

10/10

WEBSITE

OWNERSHIP

Imperium Network Solutions Limited

AFFILIATE PROGRAM

The Grand Ivy Affiliate

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This gambling operator does not accept players from your country.

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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Withdrawals take over 24 hours.

– Low value registration incentives.

The Grand Ivy Casino Review

Name: The Grand Ivy Casino Review
Item: The Grand Ivy
Rating: 6.80
Author: ThePOGG

Review last updated - January 2021.

OVERVIEW | 6.80/10

The Grand Ivy Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. The Grand Ivy Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site is tastefully designed around a colour palette of black, grey and gold and their logo is particularly effective - the ivy leaves are represented by the four card suits. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 5/10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for The Grand Ivy Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

While we have a great degree of confidence in the white label license holder that represent The Grand Ivy Casino - White Hat Gaming - unfortunately our direct interactions with the owners of this property have on multiple occasions left us with the impression that this group are not always transparent with their intent/actions and dissatisfied with the manner in which this business is managed. As to date these issues have not impacted players, we have decided to provide this group an opportunity rebuild trust. As such, assuming that there are no further issues this group's Trustworthiness stat will increase by one point for every 6 months without further issues.

BONUSES | 4 / 10

100% up to £300
Max Bonus	300
Min Deposit	20
Max Bet	5
Type	Cashable
Wagering	35x(d+b)

Deposit Method Restrictions:
Neteller, Skrill

Country/Regional Restrictions:
Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia This is the UK bonus. Other bonuses available in other jurisdictions.

Full The Grand Ivy bonus review

Terms and Conditions

The Grand Ivy Welcome bonus currently consists of a bonus of 100% up to £300 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play. Minimum bets of £1 are required to count towards wagering requirements.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum win of £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible for this bonus.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

The bonus and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

*Slots 100%

Table Games 0%

Video Poker Games 0%

Other 0%

Scratchcards & Keno 100%

*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £300

T&CS APPLY

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Value to Player for:

$0.01

Bonus Value

low roller

n/a

mid roller

mid

high roller

high

superhigh roller

n/a

Payout Speed: 48-72 hours | 8 / 10

The Grand Ivy Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

The Grand Ivy Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 9 / 10

Email Testing Record

January 2021 - 7 hours 59 minutes.
June 2020 - won't answer without an account.
September 2019 - 1 hour 43 minutes .
May 2019 - 22 minutes .
November 2018 - 20 minutes
November 2016 - 2 hours 48 minutes
March 2016 - 17 minutes.

Licensing | 10 / 10

TheGrandIvyCasino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TheGrandIvy currently use eCogra. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by The Grand Ivy Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

The Grand Ivy does not accept players from the following countries: Albania, American Samoa, Oceania, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Myanmar, Netherlands, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Contact Information:

Email :	[email protected]
Postal address:	Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address:	Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat:	Available on casino website 24/7.

Slots RTP

The Grand Ivy Casino provide the RTPs for all of their slots games.

Comp Points

The Grand Ivy Casino do not appear to provide a comp points system for players.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. We hope going forward that the Ivy Affiliates properties will demonstrate the same commitment to integrity.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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