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7.6

The Grand Ivy Status: Does not accept players from United States

The Grand Ivy Casino

Overview

Review last updated – May 2017.

The Grand Ivy Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. The Grand Ivy Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site is tastefully designed around a colour palette of black, grey and gold and their logo is particularly effective – the ivy leaves are represented by the four card suits. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 8 / 10

The Grand Ivy Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as The Grand Ivy Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10
100% up to £300
Max Bonus 300
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£0.01
Bonus Value
low roller
n/a
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 48-72 hours

 - 8 / 10

The Grand Ivy Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

The Grand Ivy Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 61

Slots – 295

Video Poker – 32

Live - 10

Jackpot - 9

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 2 hours 48 minutes
  • March 2016 - 17 minutes.

Licensing

 - 8 / 10

TheGrandIvyCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TheGrandIvy currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

The Grand Ivy does not accept players from the following countries: Albania, American Samoa, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.

Contact

Contact Information:

Email : support@grandivy.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website 24/7.

Slots RTP

The Grand Ivy Casino provide the RTPs for all of their slots games.

Comp Points

The Grand Ivy Casino do not appear to provide a comp points system for players.

Closing Thoughts

The Grand Ivy Casino have no complaints logged on any gambling portal to date. They do have a dormancy clause you should be aware of - after 12 months of inactivity any funds left in a dormant account will be donated to the Help for Heroes charity. Helpful support is available 24 hours a day 7 days a week on the casino website. Be aware that this operator has a minimum bet with bonus clause which indicates that bets on a single round of play can total no less that £0.35.

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Promotional Terms & Conditions

100% up to £300
Max Bonus 300
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Grand Ivy Welcome bonus currently consists of a bonus of 100% up to £300 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play. Minimum bets of £1 are required to count towards wagering requirements.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum win of £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible for this bonus.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Game Weightings:

  • *Slots 100%
  • Table Games 0%
  • Video Poker Games 0%
  • Other 0%
  • Scratchcards & Keno 100%
  • *Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%

 

 

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