The Mandarin Palace: Not Recommended
The Mandarin Palace is not recommended!.
The Mandarin Palace Casino REVIEW
Players from United States are welcome at The Mandarin Palace casino.
Review last updated - June 2017
A member of the Genesys Club group of casinos, The Mandarin Palace are now owned by the same group that owns the GrandPrive group.
The Mandarin Place are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.
The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.
When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.
Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.
The Grand Prive group have also been unresponsive to player complaints at other portals.
For references see Grand Prive/Genesys Group Player/Affiliate Issues
You can see the latest updates to The Mandarin Palace casino's terms and conditions here.
100% up to €500
Terms and Conditions
The Mandarin Palace Welcome bonus currently consists of a bonus of 100% up to €500.
The minimum deposit that will trigger the bonus is €20.
This bonus has a wagering requirement of 40xbonus for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.
There is no maximum win on either the deposit bonus or the complimentary spins.
The bonus is cashable.
The minimum withdrawal allowed with this bonus is €100
- Slots 100%
- Roulette 50%
- Three Card Poker 50%
- Baccarat 25%
- Video Poker 10%
- Blackjack 5%
- Keno 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 2 weeks+
As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+
Minimum withdrawal - $100
Maximum withdrawal –varies between £1500-£5000 depending on VIP level
Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCardCLICK HERE TO JOIN NETELLER
The Mandarin Palace casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.
Game selection is as follows;
Table Games – 17
Table Games – 10
Slots – 61
Slots – 61
Video Poker – 34
Video Poker – 30
Our reviewer report positive experiences with The Mandarin Palace casino customer services in so far as they responded quickly and were polite and friendly.
Email Testing Record
- December 2016 - 3 hours 9 minutes
- June 2015 - 27 minutes
- November 2014 - No Response
- June 2014 - 5 hours 49 minutes
- December 2013 - 1 hour 26 minutes
- June 2013 - No Response
- January 2013
- 1st email - 1h 26min
MandarinPalace hold the following gambling licenses :
- Curacao eGaming - MandarinPalace casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.
Players from United States accepted.
The Mandarin Palace does not accept players from the following countries: Australia, Bangladesh, Brazil, Croatia, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Ireland, Japan, Mexico, Netherlands, Netherlands Antilles, Poland, Romania, Russian Federation, South Africa, Spain, United Kingdom.
|Email :||[email protected]|
|Phone :||888 793 6477 (USA)|
|888 793 6242 (Canada)|
|008000 203 3333 (UK, Denmark, Belgium, Germany, Holland, Italy, Spain, Norway, Sweden)|
|0011 8000 203 3333 (Australia)|
|Fax :||888 793 6482 (USA)|
|888 793 6474 (Canada)|
|008000 204 4444 (UK, Denmark, Belgium, Germany, Holland, Italy, Spain, Norway, Sweden)|
|0011 8000 204 4444 (Australia)|
The Mandarin Palace casino do not publish the RTP/house edge figures for any of their slots games.
Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.
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