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2.1

The Virtual Casino Status: Not Recommended

The Virtual Casino Casino

Overview

Review last updated – July 2017

The Virtual Casino – the namesake of the Virtual group – have substantial issue paying players in any reasonable time and as such generate a very large volume of complaints.

Trustworthiness

 - 3 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years. TheVirtualCasino are not part of either of these groups.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to The Virtual Casino's terms and conditions here.

Bonuses

 - 4 / 10
900% on deposits of $100 or more plus 100% cashback on losses
Max Bonus unlimited
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 30x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
$1.50
Bonus Value
low roller
low
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 2+ months

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - $2000/week.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

The Virtual Casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 8 minutes
  • November 2014 - 2 hours 54 minutes
  • June 2014 - 7 hours 23 minutes
  • August 2013 - 4 hours 40 minutes

Licensing

 - 0 / 10

TheVirtualCasino do not provide any license information on their website.

The following countries are restricted from participation with The Virtual Casino –

Contact Information;

Contact Information;

Email : support@casinosupportcenter.com
withdrawals@casinosupportcenter.com
accounting@casinosupportcenter.com
Phone : CALL TOLL FREE: 1-866-968-7946
UK: 0-800-917-5205
DEPOSIT CENTER: 800-550-1491
INTERNATIONAL: +506-290-8929
Fax : TOLL FREE: 888-579-4555

Affiliate Program - ReferCasino Affiliates.

Slots RTP

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points

The Virtual Casino comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

The namesake of a group with a long negative history for the online gambling industry, we'd advise real caution if you're thinking about playing with The Virtual Casino.

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Promotional Terms & Conditions

900% on deposits of $100 or more plus 100% cashback on losses
Max Bonus unlimited
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Virtual Casino Welcome bonus currently consists of a bonus of 800% on deposits up to $99.99, a bonus of 900% on deposits of $100 or more plus 100% cashback on losses.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xbonus for the cashback.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is 10xdeposit and the maximum allowed win with the cashback is 1xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Restrictions:

  • Baccarat, Craps, Pai Gow Poker, Pontoon 21, Roulette, Sic Bo and War

 

 

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