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5.65

Tivoli Status: Closed

Tivoli Casino

Overview

Review last updated – November 2016

Twined with the famous Tivoli Gardens theme park in Copenhagen, Tivoli casino are looking to expand into the European market.

Trustworthiness

 - 8 / 10

Only one of the six reviews who work regularly for this site holds an account with Tivoli and that was opened for testing purposes. When they tried to validate their account the email never arrived and repeated attempts to contact customer support were ignored. As such Tivoli will start out with a Trustworthiness stat of 4.

Tivoli have no outstanding complaints at any of the major mediation portals.

As long as Tivoli casino maintain this positive reputation, their Trustworthiness score will increase by one point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €100 + 21 complimentary spins on Starburts.

Cashable - Can be withdrawn after you complete the wagering requirement.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play slots games while you have a bonus.
  • Bonuses on subsequent deposits (+1) - 2nd deposit 25% up to €75 + 50 complimentary spins, 3rd deposit 25% up to €125 + 100 complimentary spins on Starbursts
  • Maximum Bet Restrictions (-1) - You are not allowed to wager more than €5 on any single round of play.

Game Weightings (already account for in Wagering Requirements)

  • All Slots 100%

Notes

Maximum winnings from complimentary spins €250.

Winnings from complimentary spins carry a 40x wagering requirement.

Only players from the following countries can claim the complimentary spins - Australia, Austria, Belgium, Canada, Finland, Germany, Ireland, Liechtenstein, Luxembourg, Malta, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom

Each bonus comes with 4 entries into a draw to win free tickets and accomidation at Tivoli Gardens in Copenhagen.



Payout Speed: 5 days

 - 5 / 10

As our reviewer could not get their account validated we couldn't test Tivoli's withdrawal times. The Tivoli website does not give any information on how long withdrawal take and as they do not accept US players we will assume that they pay Neteller withdrawals within 5 days.

Minimum withdrawal – €20.

Maximum withdrawal – €25000/day

Banking options available - Bank Transfer, Neteller, Moneybookers (Skrill), Credit/Debit card

Software

 - 10 / 10

Tivoli casino use Net Entertainment software for their instant play casino. They also offer some Microgaming and PlayNGo slots games. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 14

Slots – 115

Video Poker – 14

Jackpot – 1

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 4 minutes
  • November 2014 - 15 minutes
  • September 2014 - No Response

Licensing

 - 10 / 10

Tivoli Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Tivoli currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Tivoli casino – China, Macau, American Samoa, Bonaire, France, French Guiana, French Polynesia, Guadeloupe, Guam, Martinique, New Caledonia, Reunion, Saint Barthelemy, Saint Martin (French), Saint Pierre and Miquelon, East Timor, United States of America, Wallis and Futuna, Afghanistan, Iran, Iraq, Denmark, Israel, Spain, Italy and Turkey.

Contact Information;

Email : contact@tivolicasino.com
Address : TivoliCasino.com Limited
Quantum House, 75 Abate Rigord Street
Ta’ Xbiex XBX1120, Malta

Restricted Countries

Tivoli does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United Kingdom, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Slots RTP

Tivoli publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points

Tivoli casino do not appear to run a comp point program.

Closing Thoughts

Tivoli offer a solid casino product and have maintained a good reputation. If only more casinos could achieve that.

Associated Casinos

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