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5.25

Tropezia Palace Status: Not Recommended

Tropezia Palace Casino

Overview

Review last updated – July 2017

The first casino we’ve encountered that runs a purely BetSoft platform, Tropezia Palace offers something new and different for those looking for a bit of a change.

Trustworthiness

 - 3 / 10

Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Tropezia Palace casino and their account has been open less than 6 months. The report positive experiences with Tropezia Palace casino.

Tropezia Palace has no negative reports at any of the major dispute mediation sites.

In May 2015 Tropezia Palace severed ties with their previous affiliate program (Affiliate Republic). At this point they retroactively introduced new negative rules for affiliates without any discussion.

For references see Affiliate Republik Group Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Tropezia Palace casino's terms and conditions here.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to £200

Cashable - Once the wagering requirement is complete you can withdraw this bonus.

Wagering Requirements;

  • Slots - 30xbonus
  • Baccarat - 150xbonus
  • Video Poker - 150xbonus
  • Table Poker - 150xbonus

Adjustments to ratings;

  • Maximum Withdrawal Restriction (-1) - the maximum you are allowed to withdraw when playing with a bonus is 20xbonus
  • Restricted Games (-1) - you are not allowed to play Blackjack or Roulette while you have a bonus.


Game Weightings (already account for in Wagering Requirements)

  • Slots, Keno 100%
  • Poker, Video Poker, Table Games, Scratch Card 20%
  • Blackjack, Roulette 0%

Notes



Payout Speed: 4 days

 - 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days. It should be noted that all withdrawals from Tropezia Palace carry a 48 hour pending period before they are processed which is included within our assessment of the withdrawal time.

Minimum Withdrawal - None listed.

Maximum Withdrawal - £10000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash, and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 7 / 10

Tropezia Palace use BetSoft software for their instant play casino. Check out our BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 19

Slots – 57

Video Poker – 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Tropezia Palace customer services.

Email Testing Record

  • December 2016 - 17 minutes
  • June 2015 - 53 minutes
  • November 2014 - 1 hour 9 minutes
  • June 2014 - 2 hours 37 minutes
  • December 2013 - 52 minutes
  • June 2013 - 13 minutes
  • January 2013
    • 1st email - No Response
    • 2nd email - 35 minutes

Licensing

 - 8 / 10

TropeziaPalace hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - TropeziaPalace casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Tropezia Palace casino – USA, France, Italy, Spain, Turkey, Belgium, Greece, Russian Federation, United Kingdom, Romania and Bulgaria

Contact Information:

Affiliate Program - Tropezia Palace Affiliates.

Restricted Countries

Tropezia Palace does not accept players from the following countries: Belgium, Bulgaria, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Italy, Romania, Russia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Tropezia Palace do not publish the RTP figures for any of their slots games.

Comp Points

Tropezia Palace do not appear to offer any form of comp point program.

Closing Thoughts

Tropezia Palace have broken off from the group they were found by and retroactively enforced new affiliate terms on their existing business partners. Hardly confidence inspiring business practice.

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