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2.45

Tropica Status: Blacklisted

Tropica Casino

Overview

Review last updated – July 2017

Tropica casino are a Rival casino who are part of the Cyberrock Entertainment group.

Trustworthiness

 - 0 / 10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group has been repeatedly linked to Rom

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "www.romecasino.com".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the latest updates to Tropica casino's terms and conditions here. Due to the design of the Tropica casino website, we can no longer monitor their terms and conditions.

Bonuses

 - 4 / 10
200% up to €500
Max Bonus 500
Min Deposit 30
Max Bet NA
Type Sticky
Wagering 25x(d+b)
Country/Regional Restrictions: Canada, Israel, Costa Rica, Bulgaria, Costa Rica, Georgia, Latvia, Russia, Ukraine
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€3.38
Bonus Value
low roller
low
mid roller
mid
high roller
high
superhigh roller
high

Payout Speed: 2-7 days

 - 5 / 10

Due to their Blacklisted status we have not tested the withdrawal times at Tropica. The Tropica website states that withdrawals will take 2-5 business days.

Minimum Withdrawal - None listed.

Max Withdrawal - None listed.

Banking Options Available - Credit/Debit card, Neteller, Skrill (Moneybookers), Click2Pay, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Tropica casino use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • July 2017 - No Response
  • November 2016 - No answer
  • June 2015 - 3 hours 22 minutes
  • November 2014 - No Response
  • June 2014 - 2 hours 39 minutes
  • December 2013 - 1 hour 42 minutes
  • September 2013 - 50 minutes

Licensing

 - 0 / 10

Tropica casino do not provide any details of their gambling license on their website.

The following countries are restricted from participation with Tropica casino; Afghanistan, Azerbaijan, Canada, Cayman Islands, Estonia, Guam, Hungary, Netherlands, Netherlands Antilles, Poland, South Africa and Singapore

Contact Details;

Email : support@tropicacasino.com
Phone : International: +599 433 8828
United Kingdom: 0808 234 7596

Affiliate Program - Refilliates.

Restricted Countries

Tropica does not accept players from the following countries: Afghanistan, Azerbaijan, Canada, Cayman Islands, Estonia, Guam, Hungary, EU, EU, Poland, Singapore, South Africa.

Slots RTP

Tropica casino do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

Tropica casino do not appear to offer any form of comp point program.

Closing Thoughts

Tropica are part of a larger group of operators with a very questionably history. We'd strongly advise players to avoid all the operators in this group.

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Promotional Terms & Conditions

200% up to €500
Max Bonus 500
Min Deposit 30
Max Bet NA
Type Sticky
Wagering 25x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Tropica Welcome bonus currently consists of a bonus of 200% up to €500.

The minimum deposit that will trigger the bonus is €25.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is 10% of the bonus received.

There is no maximum allowed win.

You must wager on at least 10 different games before the wagering requirements will be considered complete.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible to receive this bonus - Canada, Israel, Costa Rica, Bulgaria, Costa Rica, Georgia, Latvia, Russia, Ukraine

 

 

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