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8.3

Twenty One Status: Does not accept players from United States

Twenty One Casino

Overview

Review last updated – May 2019.

Twenty One Casino was established in January 2015 and is part of the Imperium Network Solutions Group. Twenty One Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, Leander Gaming and Thunderkick. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 12 / 10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Twenty One Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Twenty One Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Twenty One Casino. Read more about our guarantee here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 8 / 10
121% up to £300
Max Bonus 300
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb

The Twenty One Welcome bonus currently consists of a bonus of 121% up to £300.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

Bonus funds and associated winnings will expire after 30 days if the wagering requirements are not completed.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible for this bonus.

Bonus funds and any associated winnings will expire after 30 days if the wagering requirement has not been completed.

Game Weightings:

  • Slots Games, Scratchcards & Keno 100%
  • Except Blood Suckers, Blood Suckers II, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Super Nudge 6000, Big Bad Wolf, 300 Shields, Secrets of the Stones and Victorious. 20%
  • Table Games 10%
  • Video Poker, Other Games, Progressive Jackpot Games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£11.65
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
top 10

Payout Speed: 7 days

 - 3 / 10

Twenty One Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the Casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard, Sofort and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Twenty One Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service

 - 10 / 10

Email Testing Record

  • May 2019 - 22 minutes .
  • November 2018 - 20 minutes
  • November 2016 - 2 hours 48 minutes
  • August 2015 - 31 minutes.

Licensing

 - 10 / 10

Twenty One hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TwentyOne currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Twenty One Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Twenty One does not accept players from the following countries: Albania, American Samoa, Australia, Belgium, Bolivia, British Virgin Islands, Bulgaria, Colombia, Congo - Brazzaville, Congo - Kinshasa, Cuba, Cyprus, Côte d’Ivoire, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Iceland, Indonesia, Iran, Israel, Italy, Johnston Island, Kenya, Laos, Latvia, Libya, Liechtenstein, Luxembourg, Macau SAR China, Malta, Martinique, Midway Islands, Myanmar [Burma], Netherlands Antilles, Nigeria, North Korea, Northern Mariana Islands, Norway, Pakistan, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Pitcairn Islands, Portugal, Romania, Russia, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Singapore, Slovakia, Somalia, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Timor-Leste, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Wake Island, Yemen, Zimbabwe.

Contact

Contact Information:

Email : [email protected]
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Slots RTP

RTPs given for some but not all slots games.

Comp Points

Twenty One One Casino appear to offer a comp points system but there is very little information on its site with regard to the rates of accrual or redemption and therefore we have been unable to rate it against others.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Twenty One Casino will be treated fairly.

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