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7.5

Twenty One Status: Does not accept players from United States

Twenty One Casino

Overview

Review last updated – May 2017.

Twenty One Casino was established in January 2015 and is part of the Imperium Network Solutions Group. Twenty One Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, Leander Gaming and Thunderkick. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 8 / 10

Twenty One casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as Twenty One casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
121% up to unlimited
Max Bonus unlimited
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
21 complimentary spins on Starbursts
# of Spins 21
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£17.09
Bonus Value
low roller
high
mid roller
high
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top 10

Payout Speed: 7 days

 - 3 / 10

Twenty One Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the Casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard, Sofort and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Twenty One Casino use Net Entertainment software for their instant play casino and also include a selection of Betsoft, Leander Games, NextGen Gaming and Thunderkick games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 21

Slots – 203

Video Poker – 4

Live - 5

Jackpot - 8

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 2 hours 48 minutes
  • August 2015 - 31 minutes.

Licensing

 - 10 / 10

Twenty One hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TwentyOne currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Twenty One Casino - Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : support@twentyonecasino.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Affiliate Program - TwentyOne Affiliates.

Restricted Countries

Twenty One does not accept players from the following countries: Albania, American Samoa, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.

Contact

Slots RTP

RTPs given for some but not all slots games.

Comp Points

Twenty One One Casino appear to offer a comp points system but there is very little information on its site with regard to the rates of accrual or redemption and therefore we have been unable to rate it against others.

Closing Thoughts

Twenty One Casino have some contradictory information in their terms and conditions but they have no complaints logged on any gambling portal to date. They do have a dormancy clause you should be aware of - after 12 months of inactivity any funds left in a dormant account will be donated to the Help for Heroes charity.

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Promotional Terms & Conditions

121% up to unlimited
Max Bonus unlimited
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
21 complimentary spins on Starbursts
# of Spins 21
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Twenty One Welcome bonus currently consists of a bonus of 121% up to unlimited plus 21 complimentary spins on Starbursts.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the complimentary spins.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 on any single round of play.

A minimum bet of £0.06 is required to count towards the wagering requirements.

There is no maximum win on either the deposit bonus and the maximum win from the complimentary spins is £100.

The bonus is cashable.

Players from the following countries are not eligible to receive a bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Players depositing via Neteller or Skrill are not eligible for this bonus.

Game Weightings:

  • Slots Games, Scratchcards & Keno 100%
  • Except Blood Suckers, Blood Suckers II, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Super Nudge 6000, Big Bad Wolf, 300 Shields, Secrets of the Stones and Victorious. 20%
  • Table Games 10%
  • Video Poker, Other Games, Progressive Jackpot Games 0%

 

 

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