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6.3

UK Casino Status: Not Recommended

UK Casino Casino

Overview

Review last updated – July 2017

UKCasino are owned and operated by Intellectual Property & Software Ltd (IPS) – a company based in Alderney. UKCasino are sister casino to: Bet UK Casino, Casino Real, CastleJackpot, Pink Casino, SlotBoss Casino, SlotMob Casino, Slotto Casino, Svensk Casino and Slotaway Casino and Casino Euro Millions are associated white labels. Castle Jackpot Casino are dual licensed by Alderney and the UKGC. The casino offers a range of games provided by IGT, Evolution, Eyecon and Microgaming.  The site is fairly plain in design and it is based on a simple colour scheme of: gold, blue and white.  

Trustworthiness

 - 3 / 10

(-1)Awkward Terms and Conditions. Term 15.37 " If you win MegaJackpots® the prize money shall be paid to you in 20 equal annual instalments. For the avoidance of doubt, no interest will accrue in your favour on any unpaid balance. In lieu of the annual payments, a MegaJackpots® winner will be offered the option of selecting a reduced lump sum amount based on the present value of the future payments." Is not acceptable. Taking 20 years to pay out a jackpot amount which is actually held in an account by the game provider and not from the casino's balance is in no way fair to players. neither is encouraging them to settle for a lesser overall amount in order to get their fairly won money quicker!

(-1)Dormancy Clause - Term 6.12 "If your account has been inactive for 2 years it will be suspended. We will reclaim funds from any account that shows no activity over a 2 year period." Dormancy clauses should never be used as a means of seizing balances. This casino does not even say that it will make any attempts to contact players to inform them in advance that their balance will be lost. Unacceptable.

The IPS group have made clear that they are "not obligated" to discuss player complaints with this service. They have also been non-responsive to player complaints at other sites and appear to have engaged in what we view to be questionable practices when dealing with gambling protection and self-exclusion issues.

For references see IPS Player Issues

You can see the latest updates to UKCasino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to £500
Max Bonus 500
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 20x(d+b)
£10 No Deposit Bonus
Bonus Value 10
Max Bet 10
Max Win 50
Wagering 99xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£11.35
Bonus Value
low roller
high
mid roller
high
high roller
low
superhigh roller
low

Payout Speed: 5 days

 - 5 / 10

UKCasino Support stated when asked that withdrawals are processed in 5 days.>

Minimum withdrawal - £20

Maximum withdrawal - £10,000 in 24 hours. Maximum of 5 withdrawals in 24 hours. Larger withdrawals will be paid in monthly instalments.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

UKCasino use IGT software for their instant games and also some Microgaming, Bede Gaming, Evolution Gaming, Barcrest and High 5 Gaming. /p>

Game selections are as follows:

Instant

Table Games – 8

Jackpot – 4

Video Poker– 8

Slots – 297

Live – 4

Customer Service

 - 10 / 10

Email Testing Record

  • November 2015 - 34 minutes.

Licensing

 - 10 / 10

UKCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. UKCasino currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with UKCasino: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of), Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina, Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (the Democratic Republic of the), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Korea (Democratic People's Republic of), Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Republic of), Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macao, Macedonia (the former Yugoslav Republic of), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, New Zealand, Occupied Palestinian Territory,Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland , Puerto Rico, Qatar, Korea (Republic of), Reunion, Romania, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania (United Republic of), Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Uzbekistan, Vanuatu, Holy See (Vatican City State), Venezuela (Bolivarian Republic of), Vietnam, Virgin Islands, British, Virgin Islands(U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact Details:

Email : support@ukcasino.com
Address : IPS Ltd.
Inchalla
Le Val
Aldernay
GY9 3UL

Restricted Countries

UK Casino does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Slots RTP

UKCasino give the RTPs for all of their slots games.

Comp Points

UKCasino do not appear to offer a comp points system but they do have a V.I.P. system - details can be found on their website

Closing Thoughts

UKCasino are non-responsive to player complaints and their are still some areas of their site that we see giving rise to issues in the future. Firstly their dormancy clause clearly states that they will seize customer balances after 2 years and they give no indication that they will inform customers at any point of their intent before this - not only is it a courtesy for them to do so but predatory dormancy clauses cannot be tolerated. Secondly their stipulation that jackpots will be paid out in 20 annual instalments is unacceptable and customers should be clear that such a term exists. This casino also takes a relatively long time to pay out for a venue that accepts UK players - 5 days - they also allow customers to reverse withdrawals during this period and having such a long pay-out process may lead to susceptible players reversing withdrawals that they cannot really afford to.

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Promotional Terms & Conditions

100% up to £500
Max Bonus 500
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 20x(d+b)
£10 No Deposit Bonus
Bonus Value 10
Max Bet 10
Max Win 50
Wagering 99xb

This promotion is only available to new players and only once they've made their first deposit.

The UK Casino Welcome bonus currently consists of a bonus of a £10 No Deposit Bonus plus 100% up to £500.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus and 99xbonus for the No Deposit Bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £10 on any single round of play.

There is no maximum win on the deposit bonus and the No Deposit Bonus has a maximum win of £50.

The bonus is cashable.

Game Weightings:

  • Fairytale Legends Hansel & Gretel, Immortal Romance, Wizard of Oz Ruby Slippers, Thunderstruck 2, Lucky Leprechaun 50%
  • All Video Blackjack Variants 5%
  • All Video Poker Variants, All Roulette Variants, All Live Casino Variants, Gonzo's Quest 0%

 

 

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