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8.3

Unibet Status: Does not accept players from United States

Unibet Casino

Overview

Review last updated – May 2017

As online casinos go, Unibet is a very large and well established organisation. Having originally launched an online gaming website in 1997, Unibet have gone from strength to strength. They are now one of the biggest online casinos in Europe, have customers in 150 countries, cater to over 4.8 million customers and are publicly listed on the Nordic OMX.

Trustworthiness

 - 8 / 10

5 out of 6 of the reviewers who work for the site on a regular bases have held accounts with Unibet for several years and all report that all transactions have been dealt with in a fast and professional manner.

We have a well established relationship with the Kindred group - the parent company of Unibet - who are now happy to discuss any player complaints submitted to this site. As such all properties owned and operated by this group have now been upgraded to Recommended status.

You can see the latest updates to Unibet casino's terms and conditions here.

Bonuses

 - 10 / 10
200% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Up to 200 complimentary spins on Net Ent games
# of Spins 200
Spin Value 0.25
Max Bet NA
Max Win NA
Wagering 25xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£45.06
Bonus Value
low roller
top 10
mid roller
best
high roller
best
superhigh roller
top 10

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

Unibet use Net Entertainment software for their instant play casino. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 399

Video Poker – 9

Live – 10

Jackpots - 15

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with Unibet customer services.

Email Testing Record

  • November 2016 - 1 hour 21 minutes
  • June 2015 - 58 minutes
  • June 2014 - 4 minutes
  • December 2013 - 32 minutes
  • June 2013 - 9 hours 1 minute
  • January 2013 - 1st email - 43 minutes

Licensing

 - 10 / 10

Unibet hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Unibet currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Unibet - Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Romania, South Africa, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen

Contact Details;

Phone : 0800 013 1571 (UK Freephone)
00 44 207 949 0088 (International)
0800 331 6049 (UK Freefax)
00 356 21 33 35 77 (International)
Address : Unibet Customer Service
Unibet Services Limited
Fawwara Buildings
Msida Road
GZIRA
Malta

Affiliate Program - Unibet Affiliates.

Restricted Countries

Unibet does not accept players from the following countries: Afghanistan, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Romania, South Africa, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Unibet list the house edge information (RTP) for all of their Net Entertainment slots which comprise a little less than 60% of their slots catalogue and the few IGT games in the Games section of their site. They do not publish this information for any other slots games.

Comp Points

Unibet do not offer a comp point program.

Closing Thoughts

Unibet are making a big push to show a willingness to discuss complaints where they can. This is a real step forward in our opinion and something we're happy to help them build on. Beyond this they have a generally excellent reputation and are growing fast in a highly competitive market.

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Promotional Terms & Conditions

200% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Up to 200 complimentary spins on Net Ent games
# of Spins 200
Spin Value 0.25
Max Bet NA
Max Win NA
Wagering 25xw

This promotion is only available to new players and only once they've made their first deposit.

The Unibet Welcome bonus currently consists of a bonus of 200% up to £200 plus a varying number of complimentary spins on Net Ent games. For deposits of £10 or more you'll receive 40 complimentary spins, £50 or more you'll receive 90 complimentary spins, £75 or more you'll receive 140 complimentary spins and £100 or more you'll receive 190 complimentary spins. This is on top of the 10 complimentary spins you receive upon registration.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 25xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win term associated with either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot 100%
  • Bingo 200%
  • Table Games and Video Poker 10%

 

 

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