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6.8

Unibet: Not Recommended

Top Rated Casinos

Unibet Casino

Overview

Review last updated – January 2019

As online casinos go, Unibet is a very large and well established organisation. Having originally launched an online gaming website in 1997, Unibet have gone from strength to strength. They are now one of the biggest online casinos in Europe, have customers in 150 countries, cater to over 4.8 million customers and are publicly listed on the Nordic OMX.

Trustworthiness

 - 2 / 10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

You can see the latest updates to Unibet casino's terms and conditions here.

Bonuses

 - 10 / 10
200% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Up to 200 complimentary spins on Net Ent games
# of Spins 200
Spin Value 0.25
Max Bet NA
Max Win NA
Wagering 25xw

The Unibet Welcome bonus currently consists of a bonus of 200% up to £200 plus a varying number of complimentary spins on Net Ent games. For deposits of £10 or more you'll receive 40 complimentary spins, £50 or more you'll receive 90 complimentary spins, £75 or more you'll receive 140 complimentary spins and £100 or more you'll receive 190 complimentary spins. This is on top of the 10 complimentary spins you receive upon registration.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win term associated with either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot 100%
  • Bingo 200%
  • Table Games and Video Poker 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£43.97
Bonus Value
low roller
high
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high
high roller
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high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 7 / 10

Unibet use Net Entertainment software for their instant play casino. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 399

Video Poker – 9

Live – 10

Jackpots - 15

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with Unibet customer services.

Email Testing Record

  • November 2018 - 2 minutes
  • November 2016 - 1 hour 21 minutes
  • June 2015 - 58 minutes
  • June 2014 - 4 minutes
  • December 2013 - 32 minutes
  • June 2013 - 9 hours 1 minute
  • January 2013 - 1st email - 43 minutes

Licensing

 - 10 / 10

Unibet hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Unibet currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Unibet does not accept players from the following countries: Afghanistan, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Romania, South Africa, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Phone : 0800 013 1571 (UK Freephone)
00 44 207 949 0088 (International)
0800 331 6049 (UK Freefax)
00 356 21 33 35 77 (International)
Address : Unibet Customer Service
Unibet Services Limited
Fawwara Buildings
Msida Road
GZIRA
Malta

Slots RTP

Unibet list the house edge information (RTP) for all of their Net Entertainment slots which comprise a little less than 60% of their slots catalogue and the few IGT games in the Games section of their site. They do not publish this information for any other slots games.

Comp Points

Unibet do not offer a comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

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