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4.30

UniGaming Status: Closed

UniGaming Casino

Overview

Review last updated – November 2015

As of November 2015 UniGaming appears to be closed.

Unigaming were previously part of the PlayBay group and now operate under a Montenegro license.

Trustworthiness

 - 3 / 10

Due to the Not Recommended status of the PlayBay group we did not feel comfortable asking a review to test their services.

Unigaming have contacted us to request their review status be changed. When they did this they attempted to misrepresent their ownership and claimed they had no association with the PlayBay group. Given our previous investigations we know that they certainly used to be operated by PlayBay. Had they been upfront regarding the change of their relationship with PlayBay rather than looking to bully and misrepresent their past relationship, but the attitude and approach they took only convinces us further that Not Recommended is the appropriate status for this casino.

We first encountered the PlayBay group during a player complaint where they refused to pay a player's winnings as they'd signed up at two different venues in this group. While their terms do prohibit playing at multiple casinos under the same license, they do not offer any guidance as to which casinos they own. As such they are unethically vague and an invalid reason to deny payment. The PlayBay group have informed us that they will be making changes to their terms and conditions to clarify which casinos are affected, but still refused to pay the player.

The PlayBay group of casinos also carry a term that restricts the maximum amount that a player can win in a day in their Sports Book to €25000. This sort of rule creates a potential 'no-win' situation for player and should be enforced via wager limitations and not terms and conditions.

Casinomeister have issued a warning against SLBet.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of their website we cannot monitor the terms and conditions at UniGaming.

For references see Playbay Group Player Issues

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to €500.

Cashable - You can withdraw this bonus once the wagering requirements have been met.

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play slots games with this bonus.
  • Maximum Win Restriction (-2) - You are not allowed to win more than €500 from this promotion.

Game Weightings (already account for in Wagering Requirements)



Notes

You are only allowed to claim one welcome bonus across all the casinos within this group (see 'Associated Properties' at the bottom).



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel it appropriate to send a reviewer to Playbay Malta Ltd. The UniGaming website does not give any information on withdrawal times and as they don't accept US customers we'll assume this to be 5 days.

Minimum Withdrawal - €20.

Maximum Withdrawal - €2000/week.

Maximum of 3 free withdrawals per month and 1 per week.

Banking options available - Credit/Debit card, Neteller, Moneybookers, Ukash, PaySafeCard and bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

UniGaming casino use Net Entertainment and Novomatic software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 17

Slots – 126

Video Poker – 28

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • October 2014 - No Response

Licensing

 - 8 / 10

UniGaming hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with UniGaming - USA, United Kingdom

Contact Details;

Email : SUPPORT@UNIGAMINGCASINO.COM

Restricted Countries

UniGaming does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

UniGaming casino do publish the house edge (RTP) information for all their Net Entertainment slot games.

Comp Points

UniGaming casino do not offer a comp point program.

Closing Thoughts

UniGaming are part of a group that's enforced vague terms that depend on the player knowing which casinos they own. It's not fair and it's not right.

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