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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.

Untold Casino Review

Review last updated - June 2020.

OVERVIEW | 8.08/10

Untold Casino is operated by Viral Interactive Ltd they are dual licensed - in the United Kingdom by the UKGC and in Malta by the MGA. IBAS have been appointed as their ADR for UK complaints.  They provide a decent selection of games, in the region of 550, by: Net EntertainmentMicrogaming,  Play 'n Go and Pragmatic Play - there is provision made for live games and progressive jackpots. The Untold Casino site features a colour palette of: purple, white and black. Their logo is their name in white capital letters - the "N" in "Untold" is reversed and an abstract hexagonal logo in purple to the left.


Untold Casino have made a positive start in the casino industry and if they maintain this their trustworthiness score will increase by 1 point every six months to a maximum of 8.

BONUSES | 6 / 10

100% cashback on losses up to £777
Max Bonus 777
Min Deposit 20
Max Bet NA
Type Cashback
Wagering 40xc
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:

Terms and Conditions

The Untold Casino standard Welcome Bonus is 100% cashback on losses up to £777.

The minimum deposit that will trigger the bonus is £20.

Cashback is only awarded if you lose your entire deposit and contact support before making any further deposits.

Cashback has a wagering requirement of 40xcashback before a withdrawal can be made.

This bonus uses the standard bonus structure where bonus terms apply from the moment of deposit and withdrawals can be made only after the wagering requirement has been met.

There is no maximum allowed bet term associated with this bonus.

There is no maximum win on the cashback.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Slots not listed below 100%
  • Classic Slots 75%
  • Hotline, Playboy, Jungle Spirit, Street Magic, Imperial Opera, Nitro Circus, Dark Vortex 50%
  • Table Games 10%
  • Blackjack 5%
  • Thunderstruck, Loaded, Crown and Anchor, Stardust, Win Sum Dim Sum, Retro Reels: Extreme Heat, Wild Orient, Couch Potato, Gung Pow, Hot as Hades, Hound Hotel, Kitty Cabana, Bridesmaids, Big Chef, Chain Mail, Lucky Leprechauns Loot, Oink: Country Love, Retro Reels - Extreme Heat, Adventure Palace, Pollen Party, Retro Reels Extreme Heat, Wheel of Wealth Special Edition, Gems Odyssey, Joker 8000, The Finer Reels Of Life, Immortal Romance, Mega Spins Break Da Bank, Exotic Cats, Reel Gems, Ragnarok, Bikini Party, Dragon Dance, Forbidden Throne, Egyptian Heroes, Wild Turkey, Lights, Jack and the Beanstalk, Flowers, Demolition Squad, Secrets of Atlantis, Reel Rush, Steam Tower, Hall of Gods, Finn and the Swirly Spin, Robin Hood, Lucky Angler: A Snowy Catch, Koi Princess, Red Dog, Sparks, Lucky 8 Line, Mystery Joker, Mystery Joker 6000, Baker’s Treat, Reactoonz, Viking Runecraft, Cloud Quest, Rage To Riches, Gemix, Hercules Son of Zeus, 888 Gold, Chilli Heat, Gold Rush, Santa, Gold Train, Panther Queen, Queen of Atlantis, Beowulf, Jokerizer, Tut’s Twister, Vikings go to Hell, Let It Ride, Beautiful bones, Cool Buck, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Tomb Raider, Tomb Raider 2, Hot Ink, Vampire: The Masquerade - Las Vegas, Fruit Blast, Castle Builder, Dragons Myth, Forsaken Kingdom, Big Bad Wolf, Tomb Raider II, Secret of the Sword, Mega Money Multiplier, Jewels of the Orient Video Slot, Double Joker, Enchanted Woods, Peek a Boo, Isis, Tunzamunni, Blood Suckers, Dead or Alive, Devil's Delight, Eggomatic, Jack Hammer, Jack Hammer 2, Kings of Chicago, Mega Joker, The Wish Master, Zombies, Big Bang, Jackpot 6000, Super nudge 6000, Simsalabim, Turn Your Fortune, Double Stacks, Swipe & Roll, All American, Deuces Wild, Devils Delight, Secrets of Atlantis, Joker Pro, Eye of The Kraken, Tower Quest, Pearls of India, Gunslinger: Reloaded, Gunslinger, Fire Joker, Book Of Dead, 1429 Uncharted Seas, Super Monopoly Money, Robin Hood, Space Arcade, Mighty Kong, Hot Safari, Holmes and the Stolen Stones 0%

BONUS: 100% cashback on losses up to £777
Try another casino
Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 48 hours | 9 / 10

Untold Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - £7,000 per week; £28,000 per month.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Paysafecard, Trustly and bank transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10

Untold Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming, Play 'n Go and Pragmatic Play .

Game selections are as follows:


Table Games – 93

Slots – 400

Video Poker – 14

Jackpots - 13

Live - 0

Customer Service | 10 / 10

Email Testing Record

  • June 2020 - 1 hour 6 minutes .
  • September 2019 - 4 minutes.
  • May 2019 - 11 minutes
  • January 2019 - 1 day, 1 hour, 2 minutes.

Licensing | 10 / 10

Untold Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Untold currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.

Restricted Countries

Players from United States NOT accepted.

Untold does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Angola, Australia, Bahrain, Belgium, Bulgaria, Cambodia, China, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guam, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Lithuania, Malaysia, Marshall Islands, Mauritania, Mauritius, Mexico, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Rwanda, Saudi Arabia, Singapore, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Tunisia, Turkey, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.


Contact Details:

Email : [email protected]

Slots RTP

Untold Casino appear to only give the RTPS for the games that have them in-built into their help files.

Comp Points

Untold Casino do not appear to offer a loyalty program for all players.

Closing Thoughts

Untold Casino appear to offer a good service to customers - we currently have no complaints logged at our service.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

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