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Untold: Needs Work

Top Casinos: United Kingdom

Untold: Needs Work

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Untold is listed as Needs Work. We recommend trying another casino.

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Untold Casino

Players from United Kingdom are welcome at Untold casino.


Review last updated - June 2020.

Untold Casino is operated by Viral Interactive Ltd they are dual licensed - in the United Kingdom by the UKGC and in Malta by the MGA. IBAS have been appointed as their ADR for UK complaints.  They provide a decent selection of games, in the region of 550, by: Net EntertainmentMicrogaming,  Play 'n Go and Pragmatic Play - there is provision made for live games and progressive jackpots. The Untold Casino site features a colour palette of: purple, white and black. Their logo is their name in white capital letters - the "N" in "Untold" is reversed and an abstract hexagonal logo in purple to the left.


 -  7 / 10

Untold Casino have made a positive start in the casino industry and if they maintain this their trustworthiness score will increase by 1 point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.


 -  6 / 10

100% cashback on losses up to £777

Max Bonus 777
Min Deposit 20
Max Bet NA
Type Cashback
Wagering 40xc

Terms and Conditions

The Untold Casino standard Welcome Bonus is 100% cashback on losses up to £777.

The minimum deposit that will trigger the bonus is £20.

Cashback is only awarded if you lose your entire deposit and contact support before making any further deposits.

Cashback has a wagering requirement of 40xcashback before a withdrawal can be made.

This bonus uses the standard bonus structure where bonus terms apply from the moment of deposit and withdrawals can be made only after the wagering requirement has been met.

There is no maximum allowed bet term associated with this bonus.

There is no maximum win on the cashback.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Slots not listed below 100%
  • Classic Slots 75%
  • Hotline, Playboy, Jungle Spirit, Street Magic, Imperial Opera, Nitro Circus, Dark Vortex 50%
  • Table Games 10%
  • Blackjack 5%
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Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions:


Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 48 hours

 - 9 / 10

Untold Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - £7,000 per week; £28,000 per month.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Paysafecard, Trustly and bank transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.



 -  10 / 10

Untold Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming, Play 'n Go and Pragmatic Play .

Game selections are as follows:


Table Games – 93

Slots – 400

Video Poker – 14

Jackpots - 13

Live - 0

Customer Service

 -  10 / 10

Email Testing Record

  • June 2020 - 1 hour 6 minutes .
  • September 2019 - 4 minutes.
  • May 2019 - 11 minutes
  • January 2019 - 1 day, 1 hour, 2 minutes.


 -  10 / 10

Untold Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Untold currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.

Restricted Countries

Players from United Kingdom accepted.

Untold does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Angola, Australia, Bahrain, Belgium, Bulgaria, Cambodia, China, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guam, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Lithuania, Malaysia, Marshall Islands, Mauritania, Mauritius, Mexico, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Rwanda, Rwanda, Saudi Arabia, Singapore, Singapore, Somalia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Tunisia, Turkey, Turkey, Uganda, Uganda, United Arab Emirates, United Arab Emirates, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S., Yemen, Zimbabwe.


Contact Details:

Email : [email protected]

Slots RTP

Untold Casino appear to only give the RTPS for the games that have them in-built into their help files.

Comp Points

Untold Casino do not appear to offer a loyalty program for all players.

Closing Thoughts

Untold Casino appear to offer a good service to customers - we currently have no complaints logged at our service.

Other Associations

There are no associated casinos to display.


Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.