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3.35

Uptown Aces: Blacklisted

Top Casinos: United Kingdom

Uptown Aces Casino

Players from United Kingdom cannot play at Uptown Aces casino.

Overview

Review last updated – March 2018

Uptown Aces Casino operates on the RealTime Gaming platform and is owned by Deckmedia N.V. a company based in Curacao. Uptown Aces Casino do not provide licensing information on their website and when contacted could not provide details of a license saying that they could not disclose such information. They provide a selection of games by RealTime Gaming – there is no provision made for live games. Their site features a Las Vegas style neon colour palette of purple and jade green with black and white to create contrast.

Trustworthiness

 - 0 / 10

Uptown Aces are part of the Deck Media group who are associated with Fair Go Casino.

Fair Go Casino have seized a high 5 figure win from a player based on bonus terms that were not applicable to the player. When playing with a bonus the player exceeded the maximum allowed bet. Rather than confiscating the balance the operator chose to contact the player and tell them they would overlook the violation in this instance. The player had completed the wagering requirements and chose to play on with their balance. Their balance rose to over $90k. The operator refused to pay this win citing that when they chose to overlook the previous violation, the funds were considered to be a No Deposit Bonus, but did not inform the player of this at any point.

In our opinion the operator has simply looked for justification after a large win not to pay the player, and failing to find any legitimate reason as looked to apply bonus terms despite there being no grounds to view the play as subject to bonus terms. As such Fair Go Casino and all associated properties have been moved to Blacklisted status.

In the first half of 2015 Slotocash sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter.

In the first half of 2015 Black Diamond casino appear to have confiscated winnings from a player based on unethically vague terms and conditions.

Uptown Aces Casino's Terms and Conditions contain an inactivity clause that we consider to be predatory in nature. After 180 days of inactivity any balance remaining in the inactive account is forfeited to the operator. Inactivity should not be used as a means of seizing funds.

Licensing Information Inadequate - Uptown Aces Casino could not provide licensing information when asked leading us to suspect that they do not actually possess one.

Bonuses

 - 10 / 10
250% up to $2500
Max Bonus 2500
Min Deposit 20
Max Bet 6.50
Type Cashable
Wagering 30x(d+b)

The Uptown Aces Welcome bonus currently consists of a bonus of 250% up to $2500.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet with this bonus is $10.

There is no maximum win on either the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - BULGARIA, UNITED KINGDOM, GREECE, HUNGARY, INDONESIA, MAURITIUS, POLAND, PORTUGAL, ROMANIA, RUSSIA and SWEDEN.

Game Restrictions:

  • Blackjack, Video Poker, Craps, American Roulette, Baccarat, other table games, non-slot games, Aztec's Millions, Caribbean Hold'em Poker, Caribbean Stud Poker, Caribbean Draw Poker, Jackpot Cleopatra's Gold, Jackpot Pinatas, Let Em Ride, Shopping Spree II, Spirit of the Inca

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Country/Regional Restrictions: BULGARIA, UNITED KINGDOM, GREECE, POLAND, ROMANIA, RUSSIA and SWEDEN

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
$27.05
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 2 weeks

 - 0 / 10

Since Uptown Aces Casino do not hold a UKGC license we have been unable to test their withdrawal times - they do not give any information on site /p>

Uptown Aces pay UK customer withdrawals to ewallets in 48 hours but since the majority of their customer base comes from the US and cannot use ewallets to withdraw it is likely that the majority of customers experience a 2 week withdrawal time with this operator.

Banking Options Available: Credit/Debit cards, Neteller, EcoCard and Skrill (Moneybookers).

Maximum Withdrawal: $5000/weeks.

Minimum Withdrawal - None given.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 5 / 10

Uptown Aces Casino use RealTime Gaming software for their instant games. Check out our RealTime Gaming Software Review.

Game selection is as follows:

Instant

Slots – 152

Table – 20

Jackpot – 10

Video Poker – 23

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 12 minutes
  • May 2016 - 3 days 23 hours and 30 minutes.

Licensing

 - 0 / 10

Uptown Aces Casino do not appear to hold a gambling license - there is information locatable on their site - Live Support said they could not disclose such information.

Restricted Countries

Players from United Kingdom NOT accepted.

Uptown Aces does not accept players from the following countries:Israel, Moldova, Netherlands, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Slots RTP

Uptown Aces Casino do not give the RTPs for any of their slots games.

Comp Points

The Uptown Aces Casino comp points system is assessed as equal in value to the Playtech system that we use as our marker for 7/10. Points are accrued at a rate of 10 for every $100 bet and they are redeemed at a rate of 100 points to $1.

Closing Thoughts

Where an operator invents a bonus contract to apply to a very large win when the player had no reasonable possibility of being aware of the rules. In our opinion this is nothing short of free rolling a player where the operator would have kept the money had the player lost, but when they hit a big win refuses to pay.

Other Associations

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.