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4.1

Uptown Aces Status: Not Recommended

Uptown Aces Casino

Overview

Review last updated – November 2016.

Uptown Aces Casino operates on the RealTime Gaming platform and is owned by Deckmedia N.V. a company based in Curacao. Uptown Aces Casino do not provide licensing information on their website and when contacted could not provide details of a license saying that they could not disclose such information. They provide a selection of games by RealTime Gaming – there is no provision made for live games. Their site features a Las Vegas style neon colour palette of purple and jade green with black and white to create contrast.

Trustworthiness

 - 3 / 10

Uptown Aces Casino does not hold a UKGC license and therefore we cannot send a reviewer to test their site.

Some venues in the Deck Media group hold Accredited status with CasinoMeister while others do not due to the use of different software platforms. Despite this Accreditation at CasinoMeister, the Deck Media venues have at various times failed to respond to complaints posted at Ask Gamblers and in one very concerning instances appear to have enforced a spirit of the bonus term to deny payment on a substantial win.

There are certainly mixed signals when it comes to this group, but when looking at groups that will accept US players this group has a substantially lower volume of unresolved complaints than most. Our current experience of mediation with this group was fairly positive.

In the first half of 2015 Slotocash sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter.

In the first half of 2015 Black Diamond casino appear to have confiscated winnings from a player based on unethically vague terms and conditions.

Uptown Aces Casino's Terms and Conditions contain an inactivity clause that we consider to be predatory in nature. After 180 days of inactivity any balance remaining in the inactive account is forfeited to the operator. Inactivity should not be used as a means of seizing funds.

Licensing Information Inadequate - Uptown Aces Casino could not provide licensing information when asked leading us to suspect that they do not actually possess one.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
250% up to $2500
Max Bonus 2500
Min Deposit 20
Max Bet 6.50
Type Cashable
Wagering 30x(d+b)
Country/Regional Restrictions: BULGARIA, UNITED KINGDOM, GREECE, POLAND, ROMANIA, RUSSIA and SWEDEN
BONUS CODE: NA CLAIM BONUS
Value to Player for:
$27.05
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 2 weeks

 - 0 / 10

Since Uptown Aces Casino do not hold a UKGC license we have been unable to test their withdrawal times - they do not give any information on site /p>

Uptown Aces pay UK customer withdrawals to ewallets in 48 hours but since the majority of their customer base comes from the US and cannot use ewallets to withdraw it is likely that the majority of customers experience a 2 week withdrawal time with this operator.

Banking Options Available: Credit/Debit cards, Neteller, EcoCard and Skrill (Moneybookers).

Maximum Withdrawal: $5000/weeks.

Minimum Withdrawal - None given.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Uptown Aces Casino use RealTime Gaming software for their instant games. Check out our RealTime Gaming Software Review.

Game selection is as follows:

Instant

Slots – 152

Table – 20

Jackpot – 10

Video Poker – 23

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 12 minutes
  • May 2016 - 3 days 23 hours and 30 minutes.

Licensing

 - 0 / 10

Uptown Aces Casino do not appear to hold a gambling license - there is information locatable on their site - Live Support said they could not disclose such information.

The following countries are restricted from participation with Uptown Aces - New York, Kentucky, Washington State, Maryland, New Jersey, Louisiana and Missouri. Netherlands, Moldova and Israel

Contact Details;

Affiliate Program - DeckMedia Affiliates.

Restricted Countries

Uptown Aces does not accept players from the following countries: Israel, Moldova, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Uptown Aces Casino do not give the RTPs for any of their slots games.

Comp Points

The Uptown Aces Casino comp points system is assessed as equal in value to the Playtech system that we use as our marker for 7/10. Points are accrued at a rate of 10 for every $100 bet and they are redeemed at a rate of 100 points to $1.

Closing Thoughts

Uptown Aces Casino are Not Recommended at ThePOGG as a result of their predatory inactivity clause which states balances on accounts inactive for 180 days will be reclaimed by the casino. Be aware that any bonus offered by this operator of a value of 100% or greater is sticky in nature - it can never be withdrawn - this information is difficult to locate. Increased wagering for bonuses applies to players signing up from Finland.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

250% up to $2500
Max Bonus 2500
Min Deposit 20
Max Bet 6.50
Type Cashable
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Uptown Aces Welcome bonus currently consists of a bonus of 250% up to $2500.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet with this bonus is $10.

There is no maximum win on either the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - BULGARIA, UNITED KINGDOM, GREECE, POLAND, ROMANIA, RUSSIA and SWEDEN.

Game Restrictions:

  • Blackjack, Video Poker, Craps, American Roulette, Baccarat, other table games, non-slot games, Aztec's Millions, Caribbean Hold'em Poker, Caribbean Stud Poker, Caribbean Draw Poker, Jackpot Cleopatra's Gold, Jackpot Pinatas, Let Em Ride, Shopping Spree II, Spirit of the Inca

 

 

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