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1.40

Vanguards Status: Blacklisted

Vanguards Casino

Overview

Review last updated – July 2017

Vanguards casino are part of the Cyberrock Entertainment group.

Trustworthiness

 - 0 / 10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group has been repeatedly linked to Rom

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "www.romecasino.com".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the latest updates to Vanguards casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $500

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - ?xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - 2nd deposit 100% up to $250, 3rd deposit 50% up to $250

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 1+ week

 - 0 / 10

Due to their Blacklisted status we have not tested the withdrawal times at Vanguards casino. The Vanguard website lists their withdrawal times a 2-5 business days, which over a weekend would be 1+ weeks.

Minimum Withdrawal - None listed

Max Withdrawal - None listed.

Banking Options Available -credit card, Neteller, Moneybookers (Skrill), Click2Pay, UKash, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Vanguards use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • July 2017 - No Response
  • November 2016 - No answer
  • November 2014 - No Response
  • June 2014 - No Response
  • September 2013 - No Response

Licensing

 - 0 / 10

Vanguards casino do not provide any details of their gambling license on their website.

The following countries are restricted from participation with Vanguards casino; Afghanistan, Azerbaijan, Bulgaria, Canada, Cayman Islands, Estonia, Guam, Moldova, Netherlands, Netherlands Antilles, Poland, Spain, Hungary and United Kingdom

Contact Details;

Email : support@vanguardscasino.com
Phone : UK Toll Free: 0808-234-7596
International: +5999-433-8828
Fax : 1-866-768-1473

Affiliate Program - Refilliates.

Restricted Countries

Vanguards does not accept players from the following countries: Canada, Cayman Islands, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hungary, Indonesia, Malaysia, EU, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Vanguards do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

Vanguards casino does not appear to offer any form of comp point program.

Closing Thoughts

Vanguard are part of a larger group of operators with a very questionably history. We'd strongly advise players to avoid all the operators in this group.

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