VBet Casino REVIEW

During the management of a player complaint against Vbet it came to light that the operator reopened a self-excluded player's account on request with no cooling off period at all. Not only is this contrary to the information provided on their website, but it means that there is effectively no self-exclusion option at this operator as a self-exclusion is exactly the same as any other account closure in the protection it offers to gambling addicts - i.e. none.

When challenged on this, we were informed that they understood that this action was contrary to the information provided on their site, but that their licensor (Curacao) "allows us to show flexibility in cases similar to this". In short the operator acknowledges that there has been a problem here and that the fault lies with them, but due to a weak license overseeing this account, they're happy to allow a vulnerable player to lose out.

VBet do not appear to provide a time schedule for withdrawals on their site and so have been assigned the average value for a non-US facing operator.

Minimum withdrawal – unlisted.

Maximum withdrawal – unlisted.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

VBet Casino use Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play 'N Go, Pragmatic Play, 1x2, Wazdan, Elk and Evolution

Game selections are as follows:

Jackpots - ?

Email Testing Record

• July 2020 - 2 hours 31 minutes.

VBet Casino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vbet currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
• Curacao eGaming - Vbet Casino are licensed by one of the Curacao eGaming Master License holders that is generally unresponsive and uncooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

VBet does not accept players from the following countries: Afghanistan, Asia, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, Faroe Islands, French Guiana, French Polynesia, French Southern Territories, Holy See (Vatican City State), Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Japan, Democratic People's Republic of Korea, Libya, Macao, Netherlands, Netherlands Antilles, Philippines, Poland, Portugal, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sudan, Syrian Arab Republic, Turkey, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact Details:

VBet Casino give the RTP only for those games that have them built into their help files.

VBet Casino do not appear to offer a comp points system for all players.

Vbet's approach to self-exclusions is one that we could simply never support. A regulator failing to do their job does not excuse an operator of any moral responsibility to protect those that their product can harm. It's a deep shame for us all that in an industry that has had two decades to get on top of issues like this, there are still operators in business that feel they should be allowed to do whatever they like.

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