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6

Vegas Hero: Blacklisted

Top Casinos: United Kingdom

Vegas Hero Casino

Players from United Kingdom are welcome at Vegas Hero casino.

Overview

Review last updated – February 2020

Vegas Hero is a fairly new gambling property brought to the market by Genesis Global Limited. It holds triple licenses: in Malta with the MGA, in Curacao with one of the master license issuers in Curacao and in the United Kingdom with the UKGC. They offer a range of games from: Net Entertainment, NYX Gaming, Play N’ Go, Quickspin and Microgaming across categories such as: Slots, Table, Live and Jackpot games.  Genesis casino are a sister property of: Genesis Casino, Casino Cruise, Sloty Casino and Spinit Casino.The home page features a white, red and black colour palette; their logo is a red shield with the initial letters of their name appearing in white. Vegas Hero currently have no significant outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 0 / 10

The Genesis Global Group previously utilised our Alternative Dispute Resolution (ADR) service. ThePOGG.com Ltd terminated this group's use of our ADR service in February 2020 after the Genesis Global Group refused to comply with a complaint ruling that went against them.

With respect to the complaint in question, it was the opinion of this service - an opinion that had been complimented via consultation with the regulator (Malta Gaming Authority) - that Genesis Global had failed to take appropriate action to restrict a player from further play after the player communicated multiple strong indicators of gambling addiction.

The operator's justifications for non-compliance with our ruling was to argue that our ADR service agreement was non-valid as they had not yet taken action to build details of their use of our service into their complaint's policy/terms of use. Sadly it is our considered opinion this is not a defence that can be view as valid or legitimate based on the following facts:

  • The ADR service agreement between ThePOGG.com Ltd and Genesis Global Limited was signed on the 4th of September 2019 by both parties and explicitly came into effect on that date. Given the Effective Eate being significantly before the date of submission of the complaint, there would need to be some other exclusion/requirement built into the agreement that would make the agreement non-valid if not met for this agreement to be considered non-valid for the management of this case.
  • There was no exclusion detailed in the agreement that would have required Genesis Global Limited to make alteration to their terms of use prior to the agreement coming into effect. Genesis Global Limited's failure to take the appropriate steps in a timely fashion to ensure that they complied with the conditions of their license does not have any bearing on the legitimacy of the ADR service agreement or this service's right to offer rulings on complaints submitted by players to our service under the MGA license during the valid term of this agreement.
  • The ADR Service Agreement included the following: "For all claims, resolutions of ThePogg.com Ltd shall be final & binding on the parties to the dispute under the Agreement "

Given the above we can see no sound grounds upon which the ADR Service Agreement would be viewed as invalid and as such we consider the ruling provided to stand and be legally binding. Genesis Global Limited's refusal to comply with the ruling as provided is not something that we can view as acceptable practice being both in poor faith and outwith that which we reasonably believe to be legally required.

For references see Genesis Global Limited Player Issues

Bonuses

 - 10 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
50 complimentary spin on Neon Staxx
# of Spins 50
Spin Value 0.20
Max Bet 5
Max Win 100
Wagering 40xw

The Vegas Hero standard Welcome bonus currently consists of a bonus of 100% up to £200 plus 50 complimentary spins on Neon Staxx.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win for the deposit bonus but the complimentary spins have a maximum cashout value of £100.

The bonus is cashable.

The bonus and associated winnings will expire after 14 days if the associated wagering requirements are not completed.

The following countries are excluded from receiving the Welcome Bonus - Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia, Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine

Deposits via Neteller or Skrill are not eligible for the Welcome Bonus.

Game Weightings:

  • All Video Slots and other games - 100%*
  • All games under the category "classic slots"- 75%
  • Fruit Blast - 50%
  • Simsalabim, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose - 20%
  • All Table games - 10%
  • All Blackjack games - 5%
  • All Jackpot games, live games and Video Poker games - 0%
  • Beautiful bones, Castle Builder, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade, Blood suckers, Champion of the Track, Dead or Alive, Devil's Delight™, Eggomatic, Jack Hammer 2, Kings of Chicago, Mega Joker, Robin Hood, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, The Masquerade - Las Vegas - 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia, Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£16.94
Bonus Value
low roller
high
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high
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Payout Speed: 24 hours

 - 10 / 10

The Vegas Hero Casino website states that Neteller withdrawals will be paid instantly.

Minimum withdrawal - None listed.

Maximum withdrawal - £5, 500 per week; £22,000 per month. It does note that VIP customers could potentially be allowed higher withdrawal limits but no further information is given.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Trustly, EnterCash, Zimpler, SoFort, Giropay, PaySafeCard, Boku, EUTeller, iDEAL, EntroPay and Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Vegas Hero Casino use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games and some evolution games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 73

Slots – 777

Video Poker – ?

Jackpot – 90

Live – 73

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 7 minutes.
  • May 2019 - 58 minutes.
  • May 2018 - 1 hour 56 minutes.
  • July 2017 - 2 hours 36 minutes.

Licensing

 - 10 / 10

Vegas Hero Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vegas Hero currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Vegas Hero Casino are licensed by one of the Curacao eGaming Master License holders that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Vegas Hero does not accept players from the following countries:Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hungary, Iran, Israel, Portugal, Romania, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Vegas Hero appear to give the RTPs for all of their games.

Comp Points

Vegas Hero appear to offer a VIP system for players but further details were not available.

Closing Thoughts

Vegas Hero Casino have made a very positive start to their online gambling business and players appear to have very positive experiences with this operator. ThePOGG has an excellent communication line with this operator and they have proven themselves very keen to provide the best experience they can to their players. Now that we are also acting as their MGA ADR our faith in this casino is even higher.

Complaints

Vegas Hero – I dont get my money home

Resolved
4 comments
2 months ago

Vegas Hero – wont pay my withdrawal

Resolved
4 comments
3 months ago

Vegas Hero – not paid

Resolved
5 comments
3 months ago

Vegas Hero – Account Deactivated

Declined
1 comments
4 months ago

Vegas Hero – withdrawal pending from 25/05/2020

Resolved
4 comments
4 months ago

Vegas Hero – locked account and witheld funds

Resolved
4 comments
4 months ago

Vegas Hero – Withdrawal

Resolved
4 comments
3 months ago

Vegas Hero – Delayed withdrawal

Resolved
4 comments
4 months ago

Vegas hero – waiting too long for payment

Resolved
10 comments
4 months ago

Vegas Hero – Withholding my withdrawals

Found for the Player
3 comments
5 months ago

Vegas Hero – non-payment

Found for the Player
7 comments
4 months ago

Vegas Hero – Still not verified and not received money after a month

Resolved
5 comments
5 months ago

Vegas Hero – Over a month no payout

Resolved
5 comments
6 months ago

Vegas Hero – Pending withdrawal

Resolved
7 comments
6 months ago

Vegas Hero – won’t pay

Resolved
3 comments
8 months ago

Vegas Hero – withdrawal

Resolved
3 comments
9 months ago

Vegas Hero – Funds

Resolved
4 comments
9 months ago

Vegas Hero – Withdrawal

Resolved
4 comments
2 years ago

Vegas Hero – Won’t payout

Resolved
6 comments
2 years ago

Vegas Hero – notarised ID

Resolved
9 comments
2 years ago

Vegas Hero – not paying out

Resolved
6 comments
2 years ago

Vegas Hero – won’t pay

Resolved
4 comments
2 years ago

Vegas Hero – Closed account

Found for the Casino
8 comments
2 years ago

Vegas Hero – Closed account after £6k deposited

Found for the Casino
8 comments
2 years ago

Vegas Hero – Son was self excluded and Vulnerable

Found for the Casino
13 comments
2 years ago

Vegas Hero – self-exclusion

Found for the Casino
7 comments
2 years ago
+ show 23 more complaints

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.