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– Non-cooperative with the management of player complaints.

– Email support takes longer than average to respond.

– Not subject to the strongest regulations.

– Low value registration incentives.


Vegas Red Casino Review

Review last updated - October 2016

OVERVIEW | 4.20/10


Vegas Red are owned and operated by the Europartner group. Europartners have never been willing to cooperate with dispute mediators when player issues arise.

TRUSTWORTHINESS | 3/10


Vegas Red are part of the EuroPartners group.

The EuroPartners group is also associated with the Mansion group.

The EuroPartners group has been repeatedly non-responsive to player complaints.

The EuroPartners group has been involved in what we consider to be Predatory enforcement of bonus terms and conditions.

Vegas Red casino restrict the maximum withdrawal for their progressive jackpots.

The EuroPartners group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see EuroPartners Group Player Issues

Due to the design of the Vegas Red website, we cannot monitor the terms and conditions of this casino.

BONUSES | 3 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10


Our reviewer reports their withdrawal being paid within 4 days at EuroPartners group.

Minimum Withdrawal - None listed

Maximum Withdrawal - $9,990/€9,990/£9,990/CHF9,990/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Vegas Red casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 10 minutes
  • November 2014 - 42 minutes
  • June 2014 - No Response
  • December 2013 - 10 minutes
  • June 2013 - 43 minutes

Licensing | 4 / 10


VegasRed hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - VegasRed casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Vegas Red casino - AFGHANISTAN, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELGIUM, BELIZE, BULGARIA, CHINA, CUBA, CYPRUS, DENMARK AND ITS TERRITORIES, DOMINICA, ESTONIA, FRANCE AND ITS TERRITORIES, GREECE, GRENADA, GUYANA, HAITI, HONG KONG, IRAN, IRAQ, ISRAEL, ITALY, JAMAICA, LIBYA, MACAU, MEXICO, MONTSERRAT, NETHERLANDS, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SPAIN, ST. KITTS AND NEVIS, ST. LUCIA, ST. VINCENT, SUDAN, SURINAME, SYRIA, THE PHILIPPINES, TRINIDAD AND TOBAGO, TURKEY, USA AND ITS TERRITORIES

Contact Details ;

Email :[email protected]
[email protected]
[email protected]
[email protected]
Phone :+1-888-280-9729 (Canada)
0800-047-0563 (UK)
0800-981-392 (South Africa)
+63-2756-7822 (International)
Fax : 1-866-411-8233 (Canada)
44-800-471-5245 (UK)
+632-756-7816 (International)
Address : Vegas Red Casino
P.O Box 1231
Makati Central Post Office 1252
Makati City
Philippines
Affiliate Program - EuroPartners Affiliate.

Restricted Countries


Players from United States NOT accepted.

Vegas Red does not accept players from the following countries: Afghanistan, Asia, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Cuba, Cyprus, Denmark, Dominica, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guyana, Haiti, Hong Kong, Iran, Iraq, Israel, Italy, Jamaica, Libya, Macao, Mexico, Montserrat, Netherlands, Netherlands Antilles, Philippines, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Serbia, Spain, Sudan, Suriname, Syrian Arab Republic, Trinidad and Tobago, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Vegas Red casino publish the House Edge/RTP figures for all of their slots games.

Comp Points


Vegas Red casino offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts


Our top priority when listing casinos is to ensure that you're kept safe. With groups - like the one that Vegas Red belong to - that refuse to discuss player complaints, it's simply not possible to give any assurances on that level.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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