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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.


Vera & John Casino Review

Review last updated - January 2021.

OVERVIEW | 8.60/10


A rising star amongst Net Entertainment brands despite the unusual name, Vera & John casino are well worth a look. Vera&John are now part of the Intertain group, the same group that owns Intercasino group.

TRUSTWORTHINESS | 8/10


Only one of the reviewers who works regularly for this site holds an account with Vera & John. This was set up to test their withdrawal times. They report positive experiences.

Vera & John casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

BONUSES | 7 / 10


Deposit Method Restrictions:
Neteller, Skrill for UK players
Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10


Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - €2000/24 hour period

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, Trustly, Entercash, Ecopayz, PugglePay, iDeal and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 9 / 10


Vera & John casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, Evolution Gaming, IGT, Leander Gaming, Play N Go, Quickspin, Microgaming, Yggdrasil, Bally Interactive, Evolution, NYX Gaming, Thunderkick, Williams Interactive, HOGaming, ThreePidgeons and NextGen Gaming.

Game selections are as follows;

Instant

Table Games – 50

Slots – 351

Video Poker – 13

Jackpots - 12

Live - 5

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 51 minutes.
  • June 2020 - 34 minutes.
  • September 2019 - 57 minutes.
  • May 2019 - 5 hours 56 minutes
  • November 2018 - 1 hours 10 minutes
  • November 2016 - 8 minutes
  • June 2015 - 1 hour 53 minutes
  • November 2014 - 6 minutes
  • June 2014 - 3 hours
  • December 2013 - 13 minutes
  • October 2013 - 34 minutes

Licensing | 10 / 10


Vera&John hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vera&John currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Vera & John does not accept players from the following countries: Australia, China, Netherlands, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details;

Email : [email protected]
Phone : +506-2506 4144

Slots RTP


Vera & John casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points


Vera & John casino do not appear to offer any form of comp point program.

Closing Thoughts


Vera & John casino offer a decent selection of games and have so far maintained a great reputation with players. We're confident you'll have a good experience here.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Vera & John
Resolved

Vera&John - Could open account while self excluded

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Vera & John
Resolved

Vera&John - Self exclusion, deposit limits protocols

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Vera & John
Resolved

Vera&John - Breach of self-exclusion

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Vera & John
Resolved

Vera&John - Refuse withdrawal and closed my account

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