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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Long delays on payment of withdrawals.


Vernons Casino Review

Review last updated - June 2020.

OVERVIEW | 7.82/10


Vernon's casino has changed hands a few times in the last couple of years but it's finally ended up in reputable hands and is owned by the Netplay group who also own Jackpot247 and SuperCasino.

TRUSTWORTHINESS | 8/10


Vernons Casino are now part of the Betsson group. In early 2018 a representative from the Betsson group reached out to this service and with their help we have managed to review and resolve all historic complaint issues with this group. We now have a strong, positive, working relationship with this group that will allow us to assist players with complaint issues. As such we're very happy to welcome all the properties being run by this group to Recommended status.

For references see Betsson Group Player/Affiliate Issues

BONUSES | 6 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10


All withdrawals have a 4 business day pending period. After the pending period using Neteller our review reports their withdrawal taking less than 24 hours.

Banking Options Available - Credit/Debit cards, Neteller and Skrill (Moneybookers)

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Vernons Casino use Playtech software. Check out our Playtech Software Review for more details.

Game selection is as follows;

Download

Instant

Table Games – 10

Table Games – 26

Slots – 48

Slots – 96

Video Poker – 5

Video Poker – 15

Jackpots - 21

Jackpots - 44

Customer Service | 10 / 10


Email Testing Record

  • June 2020 - 13 minutes.
  • June 2015 - 56 minutes
  • November 2014 - 3 hours 47 minutes
  • June 2014 - 10 minutes
  • December 2013 - 37 minutes
  • June 2013 - No Response
  • January 2013
    • 1st email - No Response
    • 2nd email - 10h 49min

Licensing | 10 / 10


Vernons hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vernons currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Vernons does not accept players from the following countries: Afghanistan, Asia, Antigua and Barbuda, Australia, Austria, Belgium, Bulgaria, Canada, China, Cuba, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Hong Kong, Iran, Iraq, Israel, Japan, Republic of Korea, Latvia, Libya, Macao, Myanmar, Netherlands, Netherlands Antilles, Norway, Pakistan, Philippines, Poland, Portugal, Russian Federation, Serbia, Singapore, Spain, Sudan, Sweden, Switzerland, Syrian Arab Republic, Turkey, United Arab Emirates, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details;

Email : [email protected]
Phone :0800 0664 500
Fax :0808 1203 480

Slots RTP


Vernons casino publish the House Edge/RTP figures for all of their slots games.

Comp Points


Vernons Casino use the standard Playtech comp point program - 1 point earned for every £10 wagered and 100 points = £1 - and improve the conversion rate as you move up the VIP ladder.

Closing Thoughts


The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems. Vernon's Casino have a positive reputation in the online gambling industry.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Vernons
Found for the Casino

Vernons - casino being unreasonable

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