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5.5

Vernons Status: Not Recommended

Vernons Casino

Overview

Review last updated – July 2017

Vernon’s casino has changed hands a few times in the last couple of years but it’s finally ended up in reputable hands and is owned by the Netplay group who also own Jackpot247 and SuperCasino.

Trustworthiness

 - 3 / 10

Vernon's casino has had a substantially negative reputation with their previous owners but is now owned by the Netplay group - a group with a very strong reputation amongst players.

The Netplay group have recently been bought by the Betsson group. This group are non-responsive to complaints submitted to this service.

For references see Netplay Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Vernons casino's terms and conditions here.

Bonuses

 - 6 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 20%xb
Type Cashable
Wagering 25x(d+b)
Deposit Method Restrictions: Neteller, Paysafe Card, Skrill
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£5.29
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 5 days

 - 5 / 10

All withdrawals have a 4 business day pending period. After the pending period using Neteller our review reports their withdrawal taking less than 24 hours.

Banking Options Available - Credit/Debit cards, Neteller and Skrill (Moneybookers)

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Vernons Casino use Playtech software. Check out our Playtech Software Review for more details.

Game selection is as follows;

Download

Instant

Table Games – 10

Table Games – 26

Slots – 48

Slots – 96

Video Poker – 5

Video Poker – 15

Jackpots - 21

Jackpots - 44

Customer Service

 - 0 / 10

Our reviewers reports positive experiences with Sportstech group.

Email Testing Record

  • December 2013 - Need to register to get support
  • June 2015 - 56 minutes
  • November 2014 - 3 hours 47 minutes
  • June 2014 - 10 minutes
  • December 2013 - 37 minutes
  • June 2013 - No Response
  • January 2013
    • 1st email - No Response
    • 2nd email - 10h 49min

Licensing

 - 10 / 10

Vernons hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vernons currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Vernons Casino - Afghanistan, Antigua and Barbuda, Austria, Australia, Belgium, Bulgaria, Canada, China, Cuba, Cyprus, Czech Republic, Democratic Republic of Korea, Estonia, Finland, France, Germany, Hong Kong, Iran, Iraq, Israel, Japan, Kahnawake, Latvia, Libya, Macau, Myanmar, Netherlands, Netherlands Antilles, Norway, Pakistan, Poland, Portugal, Republic of Serbia, Russia, Singapore, South Korea, Spain, Sudan, Sweden, Switzerland, Syria, The Philippines, Turkey, UAE and the USA and its Territories

Contact Details;

Email : casinosupport@vernons.com
Phone : 0800 0664 500
Fax : 0808 1203 480

Affiliate Program - Netplay Affiliates.

Restricted Countries

Vernons does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Australia, Austria, Belgium, Bulgaria, Canada, China, Cuba, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Latvia, Libya, Macau SAR China, Myanmar [Burma], EU, EU, Norway, Pakistan, People's Democratic Republic of Yemen, Philippines, Poland, Portugal, Russia, Serbia, Singapore, South Korea, Spain, Sudan, Sweden, Switzerland, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United States.

Contact

Slots RTP

Vernons casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Vernons Casino use the standard Playtech comp point program - 1 point earned for every £10 wagered and 100 points = £1 - and improve the conversion rate as you move up the VIP ladder.

Closing Thoughts

When a player wins a progressive jackpot, after some standard security checks, the operator is paid in full by the network provide. When an operator chooses not to pay a player immediately this is a business decision to try and encourage the player to lose some of the win back to them. This group carry one of the most aggressive and unacceptable examples of this practice and we'd advise players to look elsewhere because of this.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 20%xb
Type Cashable
Wagering 25x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Vernons Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum bet allowed while playing with this bonus is 20% of the bonus received.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Only players from the following countries are eligible for this bonus – United Kingdom (excluding Northern Ireland).

Players depositing via Neteller, PaySafe Card or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Blackjack, Arcade games (Heads or Tails, Dice Twister, etc), Video Poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo 5%
  • The majority of Slots games 100%
  • Football Rules, Funky Monkey, Crazy 7, Tropic Reels, Ocean Princess, Ugga Bugga, Goblin’s Cave, Triple Profits, Lovemore, Captain’s Treasure, Desert Treasure, A Night Out, Lotto Madness, Silver Bullet, Bonus Bears, Wild Games, Magic Slots, Wings of Gold, Highway Kings, Hot Gems, Easter Surprise, Halloween Fortune, Video Roulette, Sunset Beach, Santa Surprise, Cops ‘n Bandits, Golden Tour, 3D Roulette, Rocky/ Rocky Double, Mr Cashback, Three Musketeers, Football Carnival, Cat Queen, Esmeralda, Pink Panther, Big Bad Wolf 0%
  • Roulette games with the exception of any bets covering 19 numbers or more (for Mini Roulette covering 7 numbers or more) on the wheel 100%

 

 

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