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2.1

ViggoSlots Status: Blacklisted

Affiliate Program:
Viggo Partners

ViggoSlots Casino

Overview

Review last updated – May 2018

ViggoSlots Casino are a brand licensed in Curacao and owned and operated by Gammix STS B.V. They share this license with Sugar casino. They provide a decent range of games – in the region of 500 – across categories including: live games, jackpots and slot games – from: BetsoftMicrogaming , GameArt, Evolution Gaming, 1×2 Gaming, Oryx and  RCT Gaming.   ViggoSlots Casino use a basic website design united by their chosen color palette of: blue, gold and white.  Their logo is their name in  gold upon a white tab.

Trustworthiness

 - 0 / 10

ViggoSlots were previously on the Danguad Ltd license, a license who's properties we have Blacklisted for issues detailed below. As of May 2018 they have changed their license to Gammix STS B.V. Unfortuantely this is simply the other license, alongside the Danguad Ltd license, associated with the Netagame platform. Gammix are the license that Netagame run their own casino under while Danguad appear to be the license that all Netagame white labels run on. Effectively while the company name has changed, the people in charge of this license are likely the same.

The Danguad Ltd license are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Employees of ViggoSlots have been found posting offensive and abusive messaged on our Facebook page.

Jackpot Knights - another operator on the Danguad Limited license - have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.

We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

(-1) Progressive Jackpot Monthly Withdrawal Cap -
Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this - other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at ViggoSlots - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

ViggoSlots have engaged in the predatory voiding of a four figure win based on a single bet that exceeded the maximum allowed bet with a bonus. As the bet resulted in a loss (zero credits returned) the operator suffered no detriment from the bet. In this instance the operator are simply using what appears to be an accidental infraction that caused no harm as a justification not to pay out funds won from legitimate and compliant bets.

When we reviewed the Viggoslots affiliate program we found the affiliate site directing affiliates to contact them at affiliates@slotsmoon.com. The Slotsmoon. Affiliate program also represent Staybet. This operator appears to be having significant financial difficulties and numerous complaints have come through this service where the operator have simply failed to pay after months. As of the end of May 2018 player have still not been paid - some complaint dating from 2017 - and the operator is offering no feedback as to when they intend to honour the debts. There is no good reason for Viggoslots to be directing affiliates to contact them at a Slotsmoon email address unless there is some association between these groups.

For references see Danguad Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10
100% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 4
Type Sticky
Wagering 4xd
70 complimentary spins on Starburst
# of Spins 70
Spin Value 0,10
Max Bet 4
Max Win 250
Wagering 1xd

The Viggo Slots Welcome bonus currently consists of a bonus of 100% up to €400 plus 70 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 4xdeposit for the deposit bonus. The complimentary spins carry a wagering requirement of 1xdeposit.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €4 on any single round of play.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum allowed win of €250.

This bonus is sticky - this means it can never be withdrawn and will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible for this bonus - Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine and The United States

Players depositing using the following payment methods are not eligible for this bonus - Neteller, Skrill

 

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine and The United States
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
€3.68
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 4 days

 - 6 / 10

ViggoSlots Casino state on their website that it takes up to 2 business days to process withdrawals and then they are instantly approved.

Maximum Withdrawal - €2,000 per day; wins of €10,000+ will be divided into monthly installments of €5,000. Customers can make one free withdrawal of €50 or less per month - subsequent withdrawals of €50 or less will meet with a €7.50 charge per withdrawal.

Minimum Withdrawal - €30 .

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Sofort, Poli, iDeal, Trustly, Zimpler, Giropay, Dotpay, MultiBanco, QiWi, WebMoney, and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 5 / 10

ViggoSlots Casino use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment, 1x2 Gaming, BetSoft, Evolution, Oryx, RCT Gaming and GameArt. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – ?

Slots – 482

Video Poker – ?

Live - 4

Jackpot - 24

Customer Service

 - 0 / 10

Email Testing Record

  • February 2018 - Unresponsive.

Licensing

 - 2 / 10

ViggoSlots Casino hold the following gambling licenses :

  • Curacao eGaming - Stakes Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

ViggoSlots does not accept players from the following countries: Belgium, British Virgin Islands, China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Japan, Laos, Libya, Macau SAR China, Malaysia, EU, Nigeria, North Korea, Northern Mariana Islands, Portugal, Puerto Rico, Samoa, Slovenia, Somalia, South Korea, Spain, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information:

Email : support@viggoslots.com

Slots RTP

ViggoSlots do not appear to provide the RTPs for their games.

Comp Points

ViggoSlots provide a V.I.P. program but not enough details are given for ThePOGG to determine its true value for players. More information would need to be requested after sign-up and since ViggoSlots do not hold a UKGC license we were unable to have a reviewer sign up at this operator.

Closing Thoughts

Viggoslots have been tied to another operator who are simply not paying players. In our opinion this makes Viggoslots high risk for players. On to of this Viggoslots representatives were found sending abusive messages to this service over Facebook. That's entirely unprofessional and unacceptable to us and in our opinion directly reflect on the ethos and management of the business. And Viggoslots are associated with a group of companies that have generated significant player issues. All in all there's very little we can say about this operator that would be positive.

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Promotional Terms & Conditions

100% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 4
Type Sticky
Wagering 4xd
70 complimentary spins on Starburst
# of Spins 70
Spin Value 0,10
Max Bet 4
Max Win 250
Wagering 1xd

This promotion is only available to new players and only once they've made their first deposit.

The Viggo Slots Welcome bonus currently consists of a bonus of 100% up to €400 plus 70 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 4xdeposit for the deposit bonus. The complimentary spins carry a wagering requirement of 1xdeposit.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €4 on any single round of play.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum allowed win of €250.

This bonus is sticky - this means it can never be withdrawn and will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible for this bonus - Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine and The United States

Players depositing using the following payment methods are not eligible for this bonus - Neteller, Skrill

 

 

 

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