Vinnarum Casino

Vinnarum are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

The Vinnarum site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €10

Minimum Withdrawal - €5000/week

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Vinnarum casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Email Testing Record

• October 2020 - 2 hours 17 minutes
• November 2018 - 12 hours 36 minutes
• July 2017 - 3 minutes
• November 2016 - 7 minutes
• June 2015 - 13 minutes
• November 2014 - 3 hours 21 minutes
• June 2014 - No Response
• December 2013 - No Response
• October 2013 - No Response

Vinnarum hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Vinnarum does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Singapore, Slovakia, Slovenia, Slovenia, Solomon Islands, Somalia, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sri Lanka, Sudan, Suriname, Suriname, Svalbard and Jan Mayen, Swaziland, Swaziland, Switzerland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Tanzania, United Republic of, Thailand, Timor-leste, Timor-leste, Togo, Tokelau, Tokelau, Tonga, Trinidad and Tobago, Trinidad and Tobago, Tunisia, Turkey, Turkey, Turkmenistan, Turks and Caicos Islands, Turks and Caicos Islands, Tuvalu, Uganda, Uganda, Ukraine, United Arab Emirates, United Arab Emirates, United Kingdom, United States, United States, United States Minor Outlying Islands, Uruguay, Uruguay, Uzbekistan, Vanuatu, Vanuatu, Venezuela, Viet Nam, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Western Sahara, Yemen, Zambia, Zambia, Zimbabwe.

Contact Details;

Vinnarum publish the house edge/RTP figures for all of their slots games.

Vinnarum casino do not appear to offer any form of comp point program.

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Vinnarum should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.