Vinnarum Casino

Vinnarum are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to SEK2000.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

• Slots - 35xbonus
• Blackjack - 350xbonus
• Roulette - 350xbonus
• Baccarat - 350xbonus
• Video Poker - 117xbonus
• Table Poker - 70xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

• Casino Slots and Slots: 100%
• Video Poker (all types): 30%
• Blackjack (all types), Roulette (all types), Baccarat (all types), Punto Banco and Pontoon: 10%
• Other table games: 50%

Notes

You can only claim bonuses at one property in this group. The properties in this group are Bertil, HeyPoker, MamaMiaBingo, Redbet, Vinnarum and Whitebet.

The Vinnarum site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €10

Minimum Withdrawal - €5000/week

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Vinnarum casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 13

Slots – 1640

Video Poker – 1

Jackpot – 21

Live – 51

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Email Testing Record

• October 2020 - 2 hours 17 minutes
• November 2018 - 12 hours 36 minutes
• July 2017 - 3 minutes
• November 2016 - 7 minutes
• June 2015 - 13 minutes
• November 2014 - 3 hours 21 minutes
• June 2014 - No Response
• December 2013 - No Response
• October 2013 - No Response

Vinnarum hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Vinnarum does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United Kingdom, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Contact Details;

Email :	[email protected]
Address :	Vinnarum
	Bonnier Gaming Malta Limited
	85 St John Street
	Valletta
	VLT 1165
	MALTA

Vinnarum publish the house edge/RTP figures for all of their slots games.

Vinnarum casino do not appear to offer any form of comp point program.

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Vinnarum should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.