OVERALL VERDICT
8.76/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

8.76/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

8/10

Software

10/10

Licensing

8/10

WEBSITE

vinnarum.com

OWNERSHIP

Evoke Gaming Ltd

AFFILIATE PROGRAM

Vinnarum Affiliate

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

Vinnarum Casino Review

Name: Vinnarum Casino Review
Item: Vinnarum
Rating: 8.76
Author: ThePOGG

Review last updated - October 2020

OVERVIEW | 8.76/10

Vinnarum casino have a long history. Originally part of the Bonnier Gaming group who were then purchased by Evoke Gaming who themselves were purchased by Mr Green Limited who were finally purchased by William Hill. They have changed hands several times, each time being picked up by a bigger group than they were previously owned by. recently purchased RedBet. They currently run on the Evoke Gaming license as part of the William Hill group.

TRUSTWORTHINESS | 8/10

Vinnarum are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

BONUSES | 8 / 10

Vinnarum Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10

The Vinnarum site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €10

Minimum Withdrawal - €5000/week

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Vinnarum casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 13

Slots – 1640

Video Poker – 1

Jackpot – 21

Live – 51

Customer Service | 10 / 10

Email Testing Record

October 2020 - 2 hours 17 minutes
November 2018 - 12 hours 36 minutes
July 2017 - 3 minutes
November 2016 - 7 minutes
June 2015 - 13 minutes
November 2014 - 3 hours 21 minutes
June 2014 - No Response
December 2013 - No Response
October 2013 - No Response

Licensing | 8 / 10

Vinnarum hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

While Vinnarum Casino is a solid choice for players, there are many other good choices like Casino Nile Review, Reel Island Casino Review, or Temple Nile Casino Review.

Less cooperative operators who are still reasonably safe include Grand Mayfair Casino Review, Handy Luck Casino Review, Luckytap Casino Review, Ruby Loot Casino Review, Toals Casino Review or Whitebet Casino Review.

Other casino operators that are far more dangerous to players are All Cashback Casino Review, All Wins Casino Review, Onespin Casino Review and PH Casino Reviews.

Less serious, but also worth avoiding would be Captain Cooks Casino Review, Lucky 247 Casino Review and Spin Hill Casino Review.

Restricted Countries

Players from United States NOT accepted.

Vinnarum does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact

Contact Details;

Email :	[email protected]
Address :	Vinnarum
	Bonnier Gaming Malta Limited
	85 St John Street
	Valletta
	VLT 1165
	MALTA

Slots RTP

Vinnarum publish the house edge/RTP figures for all of their slots games.

Comp Points

Vinnarum casino do not appear to offer any form of comp point program.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Vinnarum should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

+ 3 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.