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4.42

VIP Room Status: Blacklisted

VIP Room Casino

Overview

Review last updated – July 2017

VIP Room are a stand alone PlayNGo casino.

Trustworthiness

 - 0 / 10

VIPRoom failed to respond to a player complaint on this site. As such we would not recommend that players sign-up to this casino.

VIPRoom are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Jackpot Knights - another operator on the Danguad Limited license - have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.

We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

For references see Danguad Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to VIP Room's terms and conditions here.

Bonuses

 - 7 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $/£/€100.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 0xbonus
  • Blackjack - 0xbonus
  • Roulette - 0xbonus
  • Baccarat - 0xbonus
  • Video Poker - 0xbonus
  • Table Poker - 0xbonus

Adjustments to ratings;

  • Maximum Bet Restriction (-1) - You are not allowed to wager more than 10% of the bonus amount on a single round of play.
  • Game Restrictions - You are not allowed to play Blackjack, Baccarat or place even money bets on Roulette

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 5 days

 - 5 / 10

Due to their Not Recommended status we did not feel comfortable asking one of our reviewers to play with VIP Room casino. The VIPRoom site does not list a a time frame for their withdrawal and as they do not accept US players we will assume that Neteller withdrawals are paid within 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – €1500/week, €5000/month depending on VIP status.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 7 / 10

VIP Room use Betsoft software for their instant play casinos. They also offer a selection of NextGen Gaming and PlayNGo slots games. Check out our Betsoft Software Review.

Game selections are as follows;

Instant

Table Games – 14

Slots – 97

Video Poker – 3

Jackpot – 10

Live – 3

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 -28 minutes
  • June 2015 - 23 minutes
  • November 2014 - 10 hours 39 minutes

Licensing

 - 2 / 10

VIPRoom hold the following gambling licenses :

  • Curacao eGaming - VIPRoom casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with VIP Room casino – United Kingdom, United Stakes

Contact Information;

Email : support@VipRoomcasino.com

Affiliate Program - VIPRoom Affiliates.

Restricted Countries

VIP Room does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Slots RTP

VIP Room casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

VIP Room casino do not appear to offer a comp point program.

Closing Thoughts

Failing to respond to player complaints is a bad sign and we'd recommend players find another casino to play with.

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