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8.10

VIP Status: Closed

VIP Casino

Overview

Review last updated – May 2016

As of 14/04/2016 VIP casino has closed.

See the Bonus Section for multiple exclusive bonuses available only through ThePOGG

Part of the InterCasino group, VIP Casino are a few years younger but are still one of the longest running online casino on the market. VIP Casino show the same trademark high quality customer service and experience within the industry of InterCasino.

Trustworthiness

 - 8 / 10

All six of our reviewers have held accounts with the InterCasino Group for many years and all report only positive experiences with this group. On top of this, the InterCasino group hold a very positive reputation within the gambling community.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to VIP casino's terms and conditions here.

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal being paid within 24 hours and often in far less.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

VIP casino use Cryptologic and Amaya (Chartwell) software for their instant play casino. Check out our Cryptologic Software Review and Chartwell Software Review.

Game selections are as follows;

Instant

Table Games – 21

Slots – 111

Video Poker – 9

Jackpots - 35

Live - 3

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with InterCasino Group customer services.

Email Testing Record

  • June 2015 - 29 minutes
  • November 2014 - 18 minutes
  • June 2014 - 5 minutes
  • December 2013 - 17 minutes
  • January 2013 - 1st email - 27 minutes

Licensing

 - 10 / 10

VIP casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. VIP currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with VIP Casino - United States, Canada, Greece, France, Bangladesh, Belgium, Bulgaria, Portugal US Virgin Islands or US Minor Outlying Areas, Turkey, Ukraine, People’s Republic of China, Hong Kong, Macau, Israel, Mexico OR Vietnam

Email : support@vipcasino.com
accounts@ecashdirect.net
credit.request@vipcasino.com
webmaster@vipcasino.com
feedback@vipcasino.com
Phone : International 00356 2276 3359 free
UK 0800 587 4039 free

Affiliate Program - InterPartners.

Restricted Countries

VIP does not accept players from the following countries: Bangladesh, Belgium, Bulgaria, Canada, China, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hong Kong SAR China, Israel, Macau SAR China, Mexico, Portugal, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Vietnam.

Slots RTP

VIP Casino do not currently publish the house edge (RTP) information for any of their slots games on their site, they have however given this information to us and you can find it in the Slots Review section of this site. Click on the software column to reorder the list by software group.

Comp Points

VIP Casino offer a unique comp point program where games award between 0 and 3 comp points for every $10 wagered and 100 comp points can be exchanged for $1. In comparison to the standard Playtech comp point program the VIP Casino program is better for all games that earn more than one comp point per $10 wagered, equal for the games that earn one comp point and worse for any game that earns less than one comp point for every $10 wagered. Above this the comp points have a 90 day expiry and cannot be cashed in until you have $5 worth of points.

Closing Thoughts

The InterCasino group have long been industry leaders and with good reason. When playing with VIP Casino you can be assured of quality customer service and security.

Not for you?

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Not for you?

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