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7.58

William Hill Casino Club: Needs Work

Top Casinos: United Kingdom

William Hill Casino Club Casino

Players from United Kingdom are welcome at William Hill Casino Club casino.

Overview

Review last updated – October 2020

William Hill Casino Club – as the name suggests – are part of the William Hill group who are one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1964, William Hill has grown to the point that by 2018 they had over 11k employees and an annual Net Revenue of over £1.5 billion.

Trustworthiness

 - 7 / 10

William Hill Casino Club are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £150.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 66.7xbonus
  • Blackjack - 333.3xbonus
  • Roulette - 266.7xbonus
  • Baccarat - 333.3xbonus
  • Video Poker - 333.3xbonus
  • Table Poker - 266.7xbonus

Adjustments to ratings;



Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold’em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Payout Speed: 24h

 - 10 / 10

The William Hill Casino Club ]site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - £5

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

William Hill Casino Club use Playtech and Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 62

Slots – 1222

Video Poker – 1

Jackpot – 80

Live – 11

Customer Service

 - 10 / 10

Email Testing Record

  • October 2020 - 2 hours 17 minutes
  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 3 hours 1 minute
  • June 2014 - 2 hours 17 minutes
  • June 2013 - 8 hours 38 minutes
  • January 2013 - 1st email - 2h 3min

Licensing

 - 8 / 10

WilliamHill Casino Club hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WilliamHill Casino Club currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

William Hill Casino Club does not accept players from the following countries:Afghanistan, Australia, Belarus, Bosnia and Herzegovina, Congo - Brazzaville, Congo - Kinshasa, Cuba, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Greenland, Iran, Iraq, Liberia, Libya, Myanmar [Burma], North Korea, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zimbabwe.

Contact


Email : [email protected]
Phone : UK 0800 014 9459 (free)
International +44 203 667 8929
Fax : UK 0808 280 1485
International +63 275 679 47

Slots RTP

William Hill Casino Club publish the House Edge/RTP figures for all of their slots games.

Comp Points

William Hill Casino Club offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with William Hill Casino Club should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.