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7.45

William Hill Status: Not Recommended

William Hill Casino

Overview

Review last updated – June 2017

With over 15000 employees and a household brand name for betting shops in the UK, William Hill is a massively experience gambling company who won Bookmaker of the year at the prestigious BetView awards in 2010.

Trustworthiness

 - 3 / 10

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to William Hill casino's terms and conditions here.

Bonuses

 - 5 / 10
100% up to £300
Max Bonus 300
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 25x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£5.24
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewers report that withdrawals are usually paid in a matter of a few hours but no longer than 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Quick Cash, PayPal, Click2Pay, ClickandBuy, PaySafeCard, Bank Wire, FastBank Transfer, Postal Orders, Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

William Hill use Playtech software for their download casino and offer a selection of IGT (WagerWorks) slots games in their instant play Games tab. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 33

Table Games – 33

Slots – 108

Slots – 125

Video Poker – 15

Video Poker – 14

Live – 5

Live – 4

Jackpots – 21

Jackpots - 31

Customer Service

 - 10 / 10

Other than the one instance of account closure without explanation, the reviewers working for this site are all happy with the levels of customer service they have received.

Email Testing Record

  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 20 hours 15 minutes
  • June 2014 - 1 hour 20 minutes
  • December 2013 - 1 day 4 hours 16 minutes
  • June 2013 - 11 hours 33 minutes
  • January 2013 - 1st email - 4 hours 30 minutes

Licensing

 - 8 / 10

WilliamHill hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WilliamHill currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with William Hill - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen.

Contact Details;

Email : casino@willhill.com
Phone : UK 0800 085 6296
Fax UK 0808 280 1485

Affiliate Program - Affiliates United.

Restricted Countries

William Hill does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, EU, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

Slots RTP

William Hill publish the House Edge/RTP figures for all of their slots games.

Comp Points

William Hill offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. They will also improve the redemption rate for accounts showing a lot of activity. This makes the William Hill comp point program substantially better than the industry average.

Closing Thoughts

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.

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Promotional Terms & Conditions

100% up to £300
Max Bonus 300
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 25x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The William Hill Welcome bonus currently consists of a bonus of 100% up to £300.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Slots (all varieties) (excluding Football Rules, Wild Gambler and Wild Gambler 2: Arctic Adventure, these games will count as 25% contribution) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) *0-50%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 5%
  • Multi-spin video slots 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots Video Poker (all varieties) 0%

 

 

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