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7.55

William Hill: Not Recommended

Top Casinos: United Kingdom

William Hill Casino

Players from United Kingdom are welcome at William Hill casino.

Overview

Review last updated – June 2017

With over 15000 employees and a household brand name for betting shops in the UK, William Hill is a massively experience gambling company who won Bookmaker of the year at the prestigious BetView awards in 2010.

Trustworthiness

 - 3 / 10

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to William Hill casino's terms and conditions here.

Bonuses

 - 6 / 10
100% up to £300
Max Bonus 300
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 25x(d+b)

The William Hill Welcome bonus currently consists of a bonus of 100% up to £300.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Slots (all varieties) (excluding Football Rules, Wild Gambler and Wild Gambler 2: Arctic Adventure, these games will count as 25% contribution) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) *0-50%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 5%
  • Multi-spin video slots 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots Video Poker (all varieties) 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£5.24
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewers report that withdrawals are usually paid in a matter of a few hours but no longer than 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Quick Cash, PayPal, Click2Pay, ClickandBuy, PaySafeCard, Bank Wire, FastBank Transfer, Postal Orders, Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

William Hill use Playtech software for their download casino and offer a selection of IGT (WagerWorks) slots games in their instant play Games tab. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 33

Table Games – 33

Slots – 108

Slots – 125

Video Poker – 15

Video Poker – 14

Live – 5

Live – 4

Jackpots – 21

Jackpots - 31

Customer Service

 - 10 / 10

Other than the one instance of account closure without explanation, the reviewers working for this site are all happy with the levels of customer service they have received.

Email Testing Record

  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 20 hours 15 minutes
  • June 2014 - 1 hour 20 minutes
  • December 2013 - 1 day 4 hours 16 minutes
  • June 2013 - 11 hours 33 minutes
  • January 2013 - 1st email - 4 hours 30 minutes

Licensing

 - 8 / 10

WilliamHill hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WilliamHill currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with William Hill - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen.

Contact Details;

Email : [email protected]
Phone : UK 0800 085 6296
Fax UK 0808 280 1485

Affiliate Program - Affiliates United.

Restricted Countries

Players from United Kingdom accepted.

William Hill does not accept players from the following countries:Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

Contact

Slots RTP

William Hill publish the House Edge/RTP figures for all of their slots games.

Comp Points

William Hill offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. They will also improve the redemption rate for accounts showing a lot of activity. This makes the William Hill comp point program substantially better than the industry average.

Closing Thoughts

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.

Complaints

William Hill – Locked account for 2 month, still no updates

Found for the Player
2 comments
2 months ago

William Hill – Problems with verification

Found for the Player
3 comments
2 months ago

William Hill – Software fairness

Found for the Casino
1 comments
5 months ago

William Hill – Authorisation code required fir return of deposits

Found for the Player
2 comments
7 months ago

William Hill – locked my account and even I provided all docs, selfies and screenshots they don`t answer me. Please help!

Found for the Player
2 comments
10 months ago

William Hill – Falsely accused of having duplicate accounts

Found for the Player
2 comments
12 months ago

William Hill – Account Hacked

Resolved
3 comments
1 year ago

William Hill – account closure

Resolved
3 comments
2 years ago

William Hill – please help me

Found for the Player
3 comments
2 years ago

William Hill – suspended my account, confiscated my deposit and winnings

Found for the Player
5 comments
2 years ago

William Hill – Already self excluded aloud to open account and deposit

Found for the Player
5 comments
3 years ago

William Hill – Mislead conned and misinformed

Resolved
1 comments
3 years ago

William Hill – bonus winnings shown before play

Found for the Casino
1 comments
3 years ago

William Hill – complaint

Resolved
1 comments
3 years ago

William Hill – Non payment of part of winnings

Unresolved
2 comments
5 years ago

William Hill – seized my balance

Found for the Player
5 comments
4 years ago

William Hill – Rough behaviour and 9 months delay

Unresolved
11 comments
7 years ago
+ show 14 more complaints

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.