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OVERALL VERDICT
8.76/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

8.76/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

8/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

WHG (International) Limited

AFFILIATE PROGRAM

William Hill Affiliate

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Name: William Hill Casino Review
Item: William Hill
Rating: 8.76
Author: ThePOGG

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

William Hill Casino Review

Review last updated - January 2021

OVERVIEW | 8.76/10

William Hill are one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1964, William Hill has grown to the point that by 2018 they had over 11k employees and an annual Net Revenue of over £1.5 billion. They are triple licensed, firstly in Gibraltar by Gibraltar Gambling Commission, secondly by the MGA in Malta, finally by the UKGC in the United Kingdom. The website is based upon a colour theme of blue, gold and white and the logo is the brand name in gold and white letters - "William" is in ornate golden script - "Hill" in white block capitals - the logo is highly recognisable.

TRUSTWORTHINESS | 8/10

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

BONUSES | 8 / 10

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10

The William Hill site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - £5

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

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Software | 10 / 10

William Hill casino use Playtech and Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 62

Slots – 1222

Video Poker – 1

Jackpot – 80

Live – 11

Customer Service | 10 / 10

Email Testing Record

January 2021 - 1 hour 12 minutes.
October 2020 - 2 hours 17 minutes
December 2016 - 14 hours 21 minute
June 2015 - 2 hours 42 minutes
November 2014 - 20 hours 15 minutes
June 2014 - 1 hour 20 minutes
December 2013 - 1 day 4 hours 16 minutes
June 2013 - 11 hours 33 minutes
January 2013 - 1st email - 4 hours 30 minutes

Licensing | 8 / 10

WilliamHill hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WilliamHill currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

William Hill does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Belarus, Bosnia and Herzegovina, Congo, The Democratic Republic of The Congo, Cuba, France, French Guiana, French Polynesia, French Southern Territories, Iran, Iraq, Democratic People's Republic of Korea, Liberia, Libya, Myanmar, Serbia, South Africa, Sudan, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Email :	[email protected]
Phone :	UK 0800 085 6296
Fax	UK 0808 280 1485

Slots RTP

William Hill publish the House Edge/RTP figures for all of their slots games.

Comp Points

William Hill offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. They will also improve the redemption rate for accounts showing a lot of activity. This makes the William Hill comp point program substantially better than the industry average.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with William Hill should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

William Hill

8.76 / 10

William Hill Casino Club

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.