Win Palace: Closed
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Win Palace Casino
Players from United Kingdom are welcome at Win Palace casino.
Review last updated – June 2015
As of July 2015 WinPalace casino have closed.
A member of the AffActive group – a group with a serious reputational issue – the business connections that they’ve tried to hide are far from inspiring.
After doing the background research on AffActive, we did not feel comfortable asking any of our reviewers to play with this group.
The most damning justification for not sending out reviewers to the AffActive properties that turned up during our background research of this group was the multiple connections between this group and Gold VIP Club. Gold VIP Club have historically been one of the blackest of the black rogue operations and involved in just about every sort of dodgy behaviour. When talking to various customers, the AffActive casinos have at various points stated that the customer was through to Gold VIP Club support, handed out Gold VIP Club email addresses and in one instance a customer who clicked on an AffActive venue live support on an AffActive casino website ended up with the Gold VIP Club chat window popping open. An AffActive representative has dismissed all of this as technical errors due to sharing the same software provider as Gold VIP Club, but this seems highly implausible as no other RealTime Gaming venues have had similar issues.
Beyond this the AffActive venues have the most extensive list of complaints that have not been responded to that we’ve ever seen.
Alongside generating a huge volume of complaints and failing to respond to them, the AffActive group have been involved in confiscating a player’s winnings based on a vague ‘spirit of the bonus’ term.
There have also been several instances where this group have issued bad cheques to players which have resulted in the player’s bank issuing charges that the casino refuse to take responsibility for.
In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.
For references see AffActive Group Player Issues
You can see the latest updates to Win Palace casino's terms and conditions here.
To find out how our bonus ratings are calculated see Bonus Rating System.
Slots 300% up to $3000
Blackjack 100% up to $500
Video Poker 100% up to $1000
High Roller (Table Poker) 200% up to $2000
Sticky - Can never be withdrawn. Once the wagering requirement is complete you are free to withdraw your deposit and any winnings but at the time of your first withdrawal the bonus will be removed from your account.
- Slots - 34xbonus
- Blackjack - 50xbonus
- Video Poker - 50xbonus
- Blackjack - 45xbonus
Adjustments to ratings;
- Game restictions (-1);
- Slots Bonus - Only wager on the following count towards the wagering requirement - Bonus Bingo, European Slot Poker, Real Series Video Slots, slots, keno and scratch cards
- Blackjack and Video Poker Bonus - Only wagering on the following count towards the wagering requirement - Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Tri-Card Poker, Multi Hand Video Poker, Vegas Three Card Rummy™ and Video Poker
- Table Poker Bonus - Only wagers on the following games count towards the wagering requirement - Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Multi Hand Video Poker and Video Poker
- Maximum Win Restriction (-2) - You are not allowed to win more than 10x the deposit amount.
Game Weightings (already account for in Wagering Requirements)
Payout Speed: 2+ weeks
The AffActive casinos list their withdrawal time as 5-10 business days.
Minimum withdrawal – $100.
Maximum withdrawal – $500. The AffActive sites list $2500 as their maximum withdrawal but this is only for their top level VIPs. Withdrawals are capped based on your player level and AffActive do not provide information on how to determine this. Most players seem to be capped at $500/withdrawal.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, UKash, EcoCard, UnionPay
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Win Palace casino use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.
Game selections are as follows;
Table Games – 16
Slots – 45
Video Poker – 24
Email Testing Record
- June 2015 - 16 minutes
- November 2014 - No Response
- June 2014 - 18 hours 6 minutes
- December 2013 - No Response
- June 2013 - 22 minutes
- May 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - No Response
WinPalace hold the following gambling licenses :
- Curacao eGaming - WinPalace casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Win Palace casino – Jordan, Poland, Romania, Ukraine, Turkey and Israel
|Email :||[email protected]|
Players from United Kingdom accepted.
Win Palace does not accept players from the following countries:Israel, Jordan, Poland, Romania, Turkey, Ukraine.
Win Palace do not publish the house edge (RTP) information for any of their slots games.
There really isn't anything positive to say when it comes to the AffActive group - when you generate as many complaints as this group do and don't talk about them then you ensure you can never be considered safe.
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