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2.70

Win Palace: Closed

Top Casinos: United Kingdom

Win Palace Casino

Players from United Kingdom are welcome at Win Palace casino.

Overview

Review last updated – June 2015

As of July 2015 WinPalace casino have closed.

A member of the AffActive group – a group with a serious reputational issue – the business connections that they’ve tried to hide are far from inspiring.

Trustworthiness

 - 0 / 10

After doing the background research on AffActive, we did not feel comfortable asking any of our reviewers to play with this group.

The most damning justification for not sending out reviewers to the AffActive properties that turned up during our background research of this group was the multiple connections between this group and Gold VIP Club. Gold VIP Club have historically been one of the blackest of the black rogue operations and involved in just about every sort of dodgy behaviour. When talking to various customers, the AffActive casinos have at various points stated that the customer was through to Gold VIP Club support, handed out Gold VIP Club email addresses and in one instance a customer who clicked on an AffActive venue live support on an AffActive casino website ended up with the Gold VIP Club chat window popping open. An AffActive representative has dismissed all of this as technical errors due to sharing the same software provider as Gold VIP Club, but this seems highly implausible as no other RealTime Gaming venues have had similar issues.

Beyond this the AffActive venues have the most extensive list of complaints that have not been responded to that we’ve ever seen.

Alongside generating a huge volume of complaints and failing to respond to them, the AffActive group have been involved in confiscating a player’s winnings based on a vague ‘spirit of the bonus’ term.

There have also been several instances where this group have issued bad cheques to players which have resulted in the player’s bank issuing charges that the casino refuse to take responsibility for.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see AffActive Group Player Issues

You can see the latest updates to Win Palace casino's terms and conditions here.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots 300% up to $3000

Blackjack 100% up to $500

Video Poker 100% up to $1000

High Roller (Table Poker) 200% up to $2000

Sticky - Can never be withdrawn. Once the wagering requirement is complete you are free to withdraw your deposit and any winnings but at the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 34xbonus
  • Blackjack - 50xbonus
  • Video Poker - 50xbonus
  • Blackjack - 45xbonus

Adjustments to ratings;

  • Game restictions (-1);
  • Slots Bonus - Only wager on the following count towards the wagering requirement - Bonus Bingo, European Slot Poker, Real Series Video Slots, slots, keno and scratch cards
  • Blackjack and Video Poker Bonus - Only wagering on the following count towards the wagering requirement - Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Tri-Card Poker, Multi Hand Video Poker, Vegas Three Card Rummy™ and Video Poker
  • Table Poker Bonus - Only wagers on the following games count towards the wagering requirement - Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Multi Hand Video Poker and Video Poker
  • Maximum Win Restriction (-2) - You are not allowed to win more than 10x the deposit amount.

Game Weightings (already account for in Wagering Requirements)

Notes



Payout Speed: 2+ weeks

 - 0 / 10

The AffActive casinos list their withdrawal time as 5-10 business days.

Minimum withdrawal – $100.

Maximum withdrawal – $500. The AffActive sites list $2500 as their maximum withdrawal but this is only for their top level VIPs. Withdrawals are capped based on your player level and AffActive do not provide information on how to determine this. Most players seem to be capped at $500/withdrawal.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, UKash, EcoCard, UnionPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Win Palace casino use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Customer Service

 - 10 / 10

Email Testing Record

  • June 2015 - 16 minutes
  • November 2014 - No Response
  • June 2014 - 18 hours 6 minutes
  • December 2013 - No Response
  • June 2013 - 22 minutes
  • May 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - No Response

Licensing

 - 2 / 10

WinPalace hold the following gambling licenses :

  • Curacao eGaming - WinPalace casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Win Palace casino – Jordan, Poland, Romania, Ukraine, Turkey and Israel

Contact Information;

Email : [email protected]

Restricted Countries

Players from United Kingdom accepted.

Win Palace does not accept players from the following countries:Israel, Jordan, Poland, Romania, Turkey, Ukraine.

Contact

Slots RTP

Win Palace do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Win Palace do not appear to offer a comp point program.

Closing Thoughts

There really isn't anything positive to say when it comes to the AffActive group - when you generate as many complaints as this group do and don't talk about them then you ensure you can never be considered safe.

Associated By Company

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.