Winfest Casino REVIEW

Winfest have historically been part of a network of operators, running on the Danguad Ltd license, a license that is Blacklisted with this service for reasons detailed below. However, as they have now moved to their own independent MGA license the Blacklist status will not automatically carried over and this operator will start a Needs Work status.

Danguad Ltd licensees have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Jackpot Knights - another operator on the Danguad Limited license - have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing players from that country to lose without the possibility of ever winning.

We consider properties associated with the Danguad Limited license to be high risk for players due to the volume and nature of problems that have occurred for players with this license.

The majority of properties that are/were associated with Danguad Limited license holders are set to Blacklist status with this service. As Winfest now hold a Malta Gaming Authority license that is held by another company we are giving the benefit of the doubt in this instance and only listing Winfest as Not Recommended.

For references see Danguad Group Player Issues

Winfest Casino do not provide any information on how long they take to process withdrawals. As they do not accept US players we will assume an average of 5 days.

Maximum Withdrawal - €5000/week.

Minimum Withdrawal - €20 .

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Winfest Casino use Microgaming software for their instant play casino alongside a selection of games from: Play n' Go and Pragmatic Play. Check out our Microgaming Software Review.

Game selections are as follows:

Email Testing Record

• June 2020 - 1 hour 54 minutes .
• September 2019 - 1 hour 23 minutes.
• May 2019 - 8 hours 40 minutes
• June 2018 - 5 hours 7 minutes.

Winfest Casino hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Winfest does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Bahamas, Belarus, Belgium, Botswana, Bulgaria, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Ghana, Greece, Greenland, Guadeloupe, Guam, Guinea-bissau, Haiti, Hong Kong, Hungary, India, Iran, Iraq, Israel, Italy, Jersey, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Martinique, Mexico, Moldova, Montenegro, Myanmar, Netherlands Antilles, Pakistan, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Somalia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syrian Arab Republic, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, United Kingdom, United States, United States Minor Outlying Islands, Uzbekistan, Venezuela, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact Information:

Winfest Casino do not appear to give the RTPs for their games.

Winfest do not appear to offer any form of comp point program.

We have significant reservations about any operator in any way associated with the Danguad Ltd license. However with an MGA license in the mix this offers a degree of assurance for players not present for the other Danguad licensees. As such we're taking a pragmatic approach and starting this operator at Needs Work status with the opportunity to advance as time passes if there are no unresolved player issues.

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