Winning Room Casino

At the end of 2018 the William Hill group were purchased by William Hill. At this point their team became non-responsive to our efforts to discuss multiple issues with them including contractual terms they were looking to enforce on this service that would have inhibited our ability to fairly manage complaint and complaints submitted to this service. As such we have severed our relationship with this group of operators.

The Winning Room Casino website states that Neteller withdrawals will be paid within one business day.

Maximum Withdrawal - €10000/24 hours

Minimum Withdrawal - €20

Banking options available - Credit/Debit card, Moneybookers, Neteller, Bank Transfers and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Winning Room Casino use Net Entertainment, Microgaming and NYX Gaming softwares for their instant play casinos. Check out our Net Entertainment Software Review, Microgaming Software Review and NYX Gaming Software Review.

Game selections are as follows;

Email Testing Record

• November 2018 - 12 hours 36 minutes
• July 2017 - 3 minutes

WinningRoom hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WinningRoom currently use eCogra. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Winning Room does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greenland, Guadeloupe, Guam, Guatemala, Guyana, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Kyrgyzstan, Laos, Latvia, Libya, Lithuania, Macau SAR China, Malaysia, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Morocco, Myanmar [Burma], Namibia, New Caledonia, Nicaragua, Nigeria, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Serbia and Montenegro, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Vanuatu, Wallis and Futuna, Yemen, Zambia.

Contact Information;

Winning Room casino publish the house edge/RTP figures for all of their slots games.

Winning Room casino do not appear to offer any form of comp point program.

After years of working closely with the extended Winning Room family it is deeply disappointing to see a buy out by a group who have a long history of non-cooperation with complaint management so quickly poisoning the well. We no longer have any confidence in our ability to help players signed-up with this group and as such have to reflect this shift by discouraging players from signing-up with their operators moving forward.