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blacklisted casino thepogg

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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– Fast response to email support request.

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– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Zen Casino Review

Review last updated - January 2022

OVERVIEW | 3.90/10

Zen Casino is owned by RR Investments N.V. They are licensed in Curacao by one of the master license issuers in Curacao. Their sister operator is Zen Betting. They offer a range of games from: Net Entertainment, BetSoft, Amatic, Evolution Gaming, EGT, Spinomenal, Pragmatic Play, Habanero, Endorphina, Booming Games, Ezugi, Plason, Mr Slotty and Tom Horn Gaming. The home page features a colour palette of purple and white - their logo is their name in white block capital letters with curving purple swooshes above and below.

TRUSTWORTHINESS | 2/10

Zen Casino have been non-cooperative with complaints submitted to this service.

Zen Casino are Not Recommended at ThePOGG as a result of their predatory Dormancy Clause. Terms 12.6 and 12.7 state: "12.6. If Your Account remains inactive for a continuous period of 6 (six) months (exceptions in the VIP status section) or more, we may close or suspend Your Account without notice. In the event of such account closure, the Terms will be terminated automatically from the date on which such termination takes effect.
 12.7. Your inactive Account will be terminated with an electronic notice (or an attempted notice) using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the Company." 08/01/2019. Player funds should never be confiscated by the company for inactivity.

Jackpot wins are not excluded from the weekly withdrawal limit of €150,000. This resuts in an automatic Not Recommended status.

For references see RR Investments NV Player Issues

BONUSES | 0 / 10

Zen Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

The Zen Casino website states that withdrawals will take up to 3 business days to process - hence the rating of 5 to allow for withdrawal requests made at weekends.

Minimum withdrawal - €10 - this is not listed on site but Customer Support provided this information.

Maximum Withdrawal - €150,000/month - not excluding jackpots.

Banking options available - Credit/Debit cards, Skrill, Neteller, SoFort, SEPA, BitCoin, XML Coin, LiteCoin, WebMoney, Perfect Money and Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Zen Casino use Net Entertainment, BetSoft, Amatic, Evolution Gaming, EGT, Spinomenal, Pragmatic Play, Habanero, Endorphina, Booming Games, Ezugi, Plason, Mr Slotty and Tom Horn Gaming.

Game selections are as follows:

Jackpots - 12

Instant

Table Games – 106

Slots – 957

Video Poker – 65

Live – 52

Customer Service | 10 / 10

Email Testing Record

  • January 2019 - 9 minutes.

Licensing | 2 / 10

Zen Casino hold the following gambling licenses :

  • Curacao eGaming - Zen Casino are licensed by one of the Curacao eGaming Master License holders. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Zen does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, Italy, South Africa, Spain, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Details:

Email : [email protected]

Slots RTP

Zen Casino do not appear to publish the RTPs for all of their games.

Comp Points

Zen Casino offer an 8 level Loyalty Program - further details can be found on site.

Closing Thoughts

Zen Casino are Not Recommended at ThePOGG as a result of player unfriendly Terms pertaining to confiscation of funds from inactive accounts (6 months of inactivity) and applying maximum withdrawal Terms to Jackpot wins and their non-cooperation with complaints. Further details can be found in the Trustworthiness section of this review.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Zen
Zen rating
3.90 / 10
Zen Betting
Zen Betting rating
3.20 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Zen
Found for the player

Zen Casino - Failed self exclusion

Read Complaint

September 19, 2021 0 comments

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