Zen: Not Recommended
Zen is not recommended!
Players from United Kingdom cannot play at Zen casino.
Review last updated – January 2019
Zen Casino is a fairly new gambling property brought to the market by RR Investments N.V. They are licensed in Curacao by one of the master license issuers in Curacao. Their sister operator is Zen Betting. They offer a range of games from: Net Entertainment, BetSoft, Amatic, Evolution Gaming, EGT, Spinomenal, Pragmatic Play, Habanero, Endorphina, Booming Games, Ezugi, Plason, Mr Slotty and Tom Horn Gaming. The home page features a colour palette of purple and white – their logo is their name in white block capital letters with curving purple swooshes above and below.
Zen Casino have no outstanding complaints at any of the major mediation portals.
Zen Casino are Not Recommended at ThePOGG as a result of their predatory Dormancy Clause. Terms 12.6 and 12.7 state: "12.6. If Your Account remains inactive for a continuous period of 6 (six) months (exceptions in the VIP status section) or more, we may close or suspend Your Account without notice. In the event of such account closure, the Terms will be terminated automatically from the date on which such termination takes effect.
12.7. Your inactive Account will be terminated with an electronic notice (or an attempted notice) using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the Company." 08/01/2019. Player funds should never be confiscated by the company for inactivity.
Jackpot wins are not excluded from the weekly withdrawal limit of €150,000. This resuts in an automatic Not Recommended status.
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
Payout Speed: 5 days
The Zen Casino website states that withdrawals will take up to 3 business days to process - hence the rating of 5 to allow for withdrawal requests made at weekends.
Minimum withdrawal - €10 - this is not listed on site but Customer Support provided this information.
Maximum Withdrawal - €150,000/month - not excluding jackpots.
Banking options available - Credit/Debit cards, Skrill, Neteller, SoFort, SEPA, BitCoin, XML Coin, LiteCoin, WebMoney, Perfect Money and Bank Transfer.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Zen Casino use Net Entertainment, BetSoft, Amatic, Evolution Gaming, EGT, Spinomenal, Pragmatic Play, Habanero, Endorphina, Booming Games, Ezugi, Plason, Mr Slotty and Tom Horn Gaming.
Game selections are as follows:
Table Games – 106
Slots – 957
Video Poker – 65
Live – 52
Zen Casino hold the following gambling licenses :
- Curacao eGaming - Zen Casino are licensed by one of the Curacao eGaming Master License holders. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom NOT accepted.
Zen does not accept players from the following countries:Australia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Italy, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States.
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Zen Casino are Not Recommended at ThePOGG as a result of player unfriendly Terms pertaining to confiscation of funds from inactive accounts (6 months of inactivity) and applying maximum withdrawal Terms to Jackpot wins. Further details can be found in the Trustworthiness section of this review.
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