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12bet – Self Exclusion via Sister sites

Ruling

Found for the Player - A self exclusion at one property on this license should by default carry over to all unless the player requests otherwise.

Read our 12Bet Casino Review.

Player's Complaint

Again, been going through old emails to find operators who have gone against Self Exclusions.

I recently found out that I permanetly Self excluded from 12bet, over the next few months I was left to register with numerous sites on there licence. I have been a problem Gambler for a long time now and I am in process of getting help for this.

I do not think it is fair for them to get away with this, so I am asking for a full refund. I have recieved a SAR for all accounts which show all details, self exclusions etc accross there licence.

They are saying there was a box to tick to Self Exclude from all sister sites, I asked for proof but they ate unwilling to give this. Instead they sent me a diagram of a totally different sites exclusion process, but cannot provide me proof of 12bets proof.

I have all emails, the SAR for all accounts and also the first Email which made me aware of the multi sister site exclusion which I recieved 6/9 months after the date of the exclusion in question. And the diagram i recieved was for the site i recieved the email from, so it comes to my attention they only started the “tick box method” at the later date. I can assure there was not any function on the 12bet site. Also the email recieved from 12bet did not mention anything.

The only time I was made aware was 6/9 months later when i self excluded from a certain sister site.

Can you help please ThePogg??

Thank you

Read the casino review

7 Responses

ThePOGG
Feb 13, 2019

Hi kemp1977,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

kemps1977
Feb 14, 2019

I do have a SAR for this but im not sure if I saved it!!
I do have a ling list of emails from there management also

kemps1977
Feb 25, 2019

Hi THEPOGG

Any news on this please

Cheers

kemps1977
Mar 11, 2019

Hi ThePOGG

Any news on this? Thank you

kemps1977
Mar 25, 2019

Hi ThePOGG, have you had any motion in this?

ThePOGG
Apr 15, 2019

Hi kemps1977,

While 12Bet did offer a response to this issue all they have said is that they do not believe your claim to be valid and have now stopped responding to our requests for further information.

All I can do at this stage is direct you to 12Bet's ADR IBAS.

Sorry we could not be of more help!

ThePOGG

kemps1977
Apr 22, 2019

Ok. Thank you for your help. I contacted them again also and asked them for the proof they say was on the 12bet site. Which still to this day, they do not give.

Thank you for your time ThePOGG

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Agreement

kemps1977 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 12 Bet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • TGP Europe Ltd

February 11, 2019