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138.com - Accepted deposits while Gamstop in place

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our 138.com Casino Review.

Player's Complaint

138.co.uk accepted £1200 of deposits from me while I had Gamstop in place. These deposits happened on the 29th of November 2019.

Read the casino review

1 Responses

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ThePOGG
February 14, 2020

Hi overdeliver - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 7k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

overdeliver consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 138.com
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Fesuge Limited

February 14, 2020

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