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14Red – Confiscated winnings

Ruling

Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with the operator previously they will not change their position.

Read our 14Red Casino Review .

Player's Complaint

Hi i deposited €150 in 5 different transactions on the 29th feb with 14red I won €400 on blackjack well i thought i did there were no bonuses in play just real money After logging in today to question the payment period i noticed i had €70 in my account the last amount deposited I tried to talk to the very unhelpful live chat system they have This is where to my horror they broke to me the irregular bet rule i have never heard of this on any gambling site ever All of the other 4 deposits were in multiples of €20 and i bet €20 each time meaning 100 of the bet has been staked so why would they only return me the €70 I feel this term and condition is very sneaky and i definatley feel like i have been misled This casino takes money off you when it suits them and makes up every excuse to not pay out when you win from them i am really unhappy and would appreciate any help here please. Thanks

Read the casino review

1 Response

ThePOGG
Mar 09, 2020

Hi mtfcwhitti welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.

ThePOGG

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Agreement

mtfcwhitti consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

March 6, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.