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14Red – Confiscated winnings

Ruling

Found for the Casino - This player appears to have broken the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our 14Red Casino Review.

Player's Complaint

I deposited around €300 over 2 days. They are quick to give you bonus money. I received €160 bonus. You are limited to only a few games whilst in bonus funds. I was playing for a few hours, I was buying bonuses at different values and got my balance up to just under a grand. I carried on playing lost a bit then thought I would see if I could withdraw. I could but it said it would take the 160 of me as it was bonus. I withdrew €320. Took 5 day to get verified. Then today received email stating withdrawal denied contact support. Contacted support to be told if broke the rules and the balance had been confiscated, even though they left €40 in balance. I don’t understand what rules I’ve broken nobody gives you a proper answer 1 guy called [EDIT] just cut me off without any explanation. They took my money I want mine back

Read the casino review

4 Responses

ThePOGG
Jan 08, 2020

Hi jade12 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the
chances of a successful mediation are low.

Can you tell me the size of your last deposit what bonus you received and the size of your largest bet (including bonus buys)?

Thanks,

ThePOGG

Thanks,

ThePOGG

jade12
Jan 13, 2020

Hi last deposit was €40. Then after that had gone €160 was on my balance. I can’t remember my largest bet maybe about €200. I’m unable to view transaction history just tells me none to display

jade12
Jan 13, 2020

I emailed them and they told me to go to fraud department on my card.

ThePOGG
Jan 14, 2020

Hi jade12,

Unfortunately if those figures are even close to accurate I'm afraid that you would have violated the following bonus term:

"14Red reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses for irregular play. "Irregular play" may include, inter alia:
Players betting the equivalent sum of 20% or more of their deposit in play using the Deposit Bonus in a single bet, with objective to increase significantly their bankroll will be flagged as bonus abuser and high-risk players. Such bets are not allowed and will be deemed a violation of the Deposit Bonus terms and conditions."

If that's the case the operator would be within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

Thanks,

ThePOGG

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Agreement

jade12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 7, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.