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14Red - Not processing withdrawal

Ruling

Found for the Player - Despite our repeated efforts to raise this issue with 14Red Casino we have received no response from the operator what-so-ever.

Read our 14Red Casino Review.

Player's Complaint

Hello I deposited at 14 red and wagered then made a withdrawal. I was sent an email on the 20th of April stating my documents had been verified and accepted and now heard nothing. I have emailed several times to no avail and have been on chat everyday and just been told they don’t know or to wait. I have screenshots of all the chats the withdrawal and the emails.

Read the casino review

4 Responses

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ThePOGG
April 27, 2019

Hi cherylan36 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
cherylan36
April 28, 2019

I have emailed support again and had no answer and asked on chat yet again and have just been told to email support. I explained no one is answering my emails yet they just said to email.

User icon
cherylan36
April 30, 2019

I have now submitted a complaint to Curacao egaming about 14 red and others under the alpha gaming group.

User icon
ThePOGG
May 31, 2019

Hi cherylan36,

Unfortunately after repeated efforts to contact the operator to discuss this issue we've received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

cherylan36 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

April 27, 2019

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.