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14Red – Refused to pay my winnings

Ruling

Found for the Player - This group of operators free roll vulnerable players with predatory self-exclusion policies, extending exclusions across the license without conducting any checks.

Read our 14Red Casino Review.

Player's Complaint

14 red blocked me from the site after making a withdrawal. I spent £200 on the site before winning £635 they declined my withdrawal. They claim I already self excluded from an affiliated site that I wasn't aware of. They refuse to pay my winnings and or refund me the £200 I spent

Read the casino review

1 Response

ThePOGG
Jan 03, 2020

Hi poppy123 - welcome to ThePOGG.com!

Unfortunately there is nothing that we can do to help you in this instance.

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

14Red and the operators they are associated are known to employ predatory self-exclusion policies. These policies operator in a manner where they apply any self-exclusion to their whole group, offer players no reasonable way of knowing which sites form part of their group and conduct checks for excluded accounts only at the point of a withdrawal (i.e. after a player has won). In this manner they ensure that the most vulnerable players are allowed to play only when they lose while they refuse to pay out any winnings. They free roll gambling addicts.

Having discussed this issue with this group many times previously we can say with certainty that they will not change their position.

You may want to consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.9k gambling operator sites.

Sorry we could not be of further help!

ThePOGG

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Agreement

poppy123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

December 30, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.