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18Bet - Account closure and account balance has been redeemed

Ruling

Found for the Casino - 18Bet Casino have provided evidence demonstrating that this player's account has shared an IP address with another account in breach of terms and conditions.

Read our 18Bet Casino Review.

Player's Complaint

I been playing at 18Bet sportsbook for about 6 six months. I have both deposit and withdraw successfully before.

I recieved this email the other day:

Dear [EDIT],

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.

You may refer to the "Duplicated accounts policy" section in our Terms & Conditions:

In accordance to our policy your account has been closed and your account balance has been redeemed.

Yours,

18bet Team

I wrote back saying that it must be some kind of mistake. I do not have multiple accounts and asked them about what IP the are reffering to and when someone has started another account using the same IP. I have not got any answer. Can you help me talk some sense in to them?

Read the casino review

3 Responses

User icon
ThePOGG
May 14, 2018

Hi morslilla12 - welcome to ThePOGG.com!

Unfortunately we had a system error over the weekend and some of the information you submitted with your complaint has been lost. I need you to provide the following:

1. Your full name

2. The email address you registered at the casino

3. The username you registered at the casino.

4. Your country of residence

Once we have this information we will look into your issue for you.

I do also need to be clear with you that if indeed your account has shared an IP address with another account this is a clear breach of terms and there would be nothing we could do to help you.

Thanks,

ThePOGG

User icon
morslilla12
May 14, 2018

1. [EDIT] 2. [EDIT] 3. [EDIT] 4. [EDIT] As I wrote earler... I do not have more account and I have been playing at 18bet for months. Suddenly, out of the blue, they send my this email. Unless someone hacked my IP somehow there should be no one else with my IP.

User icon
ThePOGG
May 23, 2018

Hi morslilla12,

18Bet have provided evidence demonstrating that your account has indeed shared an IP address with another account. How this happened unfortunately isn't of any relevance. That it has happened is a breach of terms.

I'm sorry there's nothing further we can do to help you.

ThePOGG

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Agreement

morslilla12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 14, 2018

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