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18Bet - didnt pay

Ruling

Found for the Player - Despite our repeated efforts to contact 18Bet to discuss this issue we have received no response whatsoever from the operator.

Read our 18Bet Casino Review.

Player's Complaint

Hi, I played on 18bet almost 6 months ago and they still havent paid me anything (other than my original deposit)

I played with a welcoming bonus and completed the wager correctly, i had 8000€ after the wager.

Then i tried to withdraw the money. I sent multiple documents and verifications and they just kept asking for them.

Then one day i tried to log in and i was told that my account is closed via adminstration decision.

They said to me that i broke their terms of use and played with a shared ip (i didnt)

they said that they will pay me only the original deposit and nothing else. I find this very strange because i did nothing wrong! I used only my personal internet and didnt play with VPN. i hope you could help me with this one..

Read the casino review

2 Responses

User icon
ThePOGG
August 20, 2020

Hi kasinokehvelit - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi kasinokehvelit,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, Pardee Consulta Limited. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

kasinokehvelit consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 18Bet
  • Curacao eGaming
  • Bellona N.V.

August 20, 2020

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.