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1bet - Duplicated accounts policy

Ruling

Found for the Casino - 1Bet have responded to this issue - late - but have provided sufficient evidence to demonstrate that this player account is unnaturally associated with other accounts.

Read our 1Bet Review.

Player's Complaint

Hello,

My username is [EDIT] and I created 1 account to 1bet. I have deposited 85 euros in total. They initially processed 1 withdrawal of 250 euros which i got into my neteller. Then with my remaining balance i ve placed a lot of bets (more than 30) and i ve managed to make a balance of 900 so i requested for a new withdrawal. This time, the operator requested documents which i've provided. After 5 days of waiting they just sent me the following:

"Dear [EDIT],

We are reaching you to inform you that our Anti-Fraud Department detected that your account has been created in violation of our Duplicated accounts policy. It has matching details with another 1Bet account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."

Here is a link for reference: 1bet.com/en/pages/terms-and-conditions/

In accordance with our policy, your account has been closed and the remainder of your deposit has been returned to your Neteller account."

I ve never created any other account on 1bet. I 've never took any bonus and i managed to place a looot of bets (lots of lost included).

[EDIT].

Thank you in advance,

Read the casino review

5 Responses

ThePOGG
November 21, 2019

Hi antonisua - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

antonisua
November 21, 2019

Thank you. In case it helps I had an account on 18bet which is a different website though using an MGA license: authorisation.mga.org.mt/verification.aspx?lang=EN&company=7f68201f-7199-4768-8245-da024094c329&details=1 I do not know if 18bet has a legal connection with 1bet.com but that cannot be an "excuse" for stealing away my money. I 've never had another account on 1betasia.com/

antonisua
December 2, 2019

any news?

ThePOGG
December 10, 2019

Hi antonisua,

Sadly despite repeated efforts to contact 1Bet to discuss this issue we have received nor response whatsoever. At this juncture we have no reasonable expectations of this changing.

Sorry we could not be of further help.

ThePOGG

ThePOGG
January 10, 2020

1Bet have responded to this issue - late - but have provided sufficient evidence to demonstrate that this player account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

antonisua consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 1Bet
  • Curacao eGaming
  • Bellona N.V.

November 19, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.