ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

1Live - verification issues

Ruling

Resolved - While we have managed to speak to both 1Live and PlayPearls about this issue the player has become non-responsive to our requests for further information.

Read our 1Live Casino Review.

Player's Complaint

On November I had problem with my account, I closed it by accident. I wrote around 10 emails requesting them to reactivate which they did not. Then they blocked my IP so that I couldnt even open the site in my browser. Then I was obliged to write their support team from the internet clubs and they very slowly answered to me. We corresponded around 40 emails and each time they ask me and I send them. I sent them my ID, then they asked for bank stetement then I did it and then they sent me email that they prepared my withdrawal and will send to my bank. Then I received an email that they can not send it because my bank rejected the transaction. Then I contacted to my bank and they said there was no problem to receive foreign transaction. Then I started to write them asking that there is no problem with my bank and since many dais no reply and it seems that they blocked my email as well. I wrote maybe 70 emails and each time excuses and finally it took more than 2 month and they blocked my email which seems that they dont want to pay my balance which I deposited from my card.

Read the casino review

4 Responses

User icon
ThePOGG
February 7, 2017

Hi Sebuhi - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 27, 2017

Hi Sebuhi,

There appears to be some confusion at the operator's end regarding who is responsible for your account. As 1Live have recently closed, there is both the original owner and the platform that the casino previously operated on to deal with.

I need you to forward on any correspondence you've had with the operator about this issue to [email protected]

Thanks,

ThePOGG

User icon
ThePOGG
March 6, 2017

Hi Sebuhi,

I can't move this issue forward until we've received the information requested above.

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2017

Hi Sebuhi,

If we haven't had a response from you by Friday the 17th of March I'll assume you no longer want us to look into this issue for you and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Sebuhi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 7, 2017

United States country flag