1xBet - I am asking you to help restore justice and return my $ 292.5 to me

Ruling

Found for the Player - Despite our repeated efforts to contact 1xBet to discuss this issue we have received no response whatsoever from the operator.

Read our 1xBet Review.

Player's Complaint

Good day!

Hope you can help me get back my $ 292.5 that 1xBET casino did not credit to my payment wallet.

On September 22, I received a notification from the casino about the completion of verification and permission to withdraw funds.

After reviewing this message, on the same day I bet $ 2,925 on the withdrawal. But I only received $ 2632.5.

$ 292.5 didn’t reach me.

I immediately drew the attention of the casino to this, for several days I was informed that they were considering my situation.

On September 26, the casino notified me that my funds were successfully credited to my account. But, after checking the balance of my Neteller payment wallet, I still did not find $ 292.5 on it.

On September 27, I sent a screenshot of the withdrawal to the casino.

On September 28, I re-reported the lack of funds, attached to the message an extract from my payment wallet (confirmation of the amount credited to the wallet) and a screenshot of the withdrawal from the casino (confirmation of the withdrawn amount).

After examining the evidence I provided and realizing that it was not possible to mislead me, the casino sent a message that in special cases, for some gaming accounts, they may cancel the commission compensation.

On September 28, I sent a claim to the casino, in response to which the casino reported that all consultations on my appeal had been provided earlier. Please also note that collecting a commission without prior notice violates my civil rights. I must be properly notified of the collection of the commission, as well as its amount, immediately before the withdrawal of funds. I was able to assume that the commission was charged only when I saw that the deposited amount did not correspond to the withdrawal amount. And the casino assured me for a week that the funds were successfully credited to my wallet.

With the above in mind, I am asking you to help restore justice and return my $ 292.5 to me.

Read the casino review

8 Responses

thepogg

December 3, 2021

Hi SDabolny - welcome to ThePOGG.com!

Please quote the exact reason the operator gave you for non-payment.

Thanks,

ThePOGG

SDabolny

December 6, 2021

Good day! Casino 1xBet didn’t want to explain the reasons for the withholding of funds.

thepogg

December 7, 2021

Hi SDabolny,

Please quote what the operator did say.

Thanks,

ThePOGG

SDabolny

December 8, 2021

Please provide an email address to which I can send my correspondence with the casino.

thepogg

December 8, 2021

Hi SDabolny,

Please simply copy and paste the text on this thread.

Thanks,

ThePOGG

SDabolny

December 10, 2021

"In special cases, for some gaming accounts of betting participants, the compensation of commissions of payment systems for depositing and withdrawing funds, usually paid by 1xBet, can be canceled."

All subsequent questions were answered "Dear user, all consultations on your appeal were provided earlier in this correspondence."

SDabolny

January 14, 2022

Good day! Please let me know if there is any update on my complaint?

thepogg

January 22, 2022

Hi SDabolny,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG