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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Can you help me with this?
I played live monopoly on 8th Jun 2022 and the time you can see in game history in video which I attached in email.
The game actual bonus is chance 2x on 4 rolls and the dice shown as
1st dice roll 2 and 5 total 7 chance 10x
2nd dice roll 1 and 3 total 4 it went to jail
3rd dice roll 6 and 6 total 12 it is 6x
4th dice roll 2 and 6 total 8 it went to jail
5th dice roll 5 and 5 total 10 it shown as 14x but its wrong from jail 10 means it should be 250x
I reported this issue with customer support but I didn't get any proper resolution and response from them as this game provider please provide solution
I have video proof and screenshot from my live game if needed
I'm following-up on the above?
If we haven't heard from you by Friday the 22nd of July I'll assume you no longer need our assistance and close this complaint.
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casinogaming consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 24, 2022
Hi casinogaming - welcome to ThePOGG.com.
I'm afraid you are going to have to provide a clearer explanation of the specific nature of the problem before we will be able to do anything to assist you.