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1xSlots - Casino does not provide Deposit & Withdrawal statement

Ruling

Declined - This service is here to resolve disputes about gambling transactions. For Subject Access Request enforcement you need to contact the relevant governmental agency.

Read our 1xSlots Casino Review.

Player's Complaint

Hello,

my account there is closed upon my request earlier this year.

Now i requested a statement with my deposits and withdrawals for my overview.

They declined it because they would never give such information and that would fit to their T&Cs.

After reading their T&Cs provided in german i cannot find anything what prohibit them to send me my own personal data concerning the transactions.

Is it correct, that i cannot request my data?

Other casinos did it without any problems.

KR

Read the casino review

2 Responses

User icon
thepogg
December 3, 2021

Hi dschungeltom - welcome back!

Under the GDPR you are entitled to request information about the account you hold with any operator, including transaction histories. You simply need to present the operator with a Subject Access Request. If the operator fails to comply with this request you would need to contact your local national agency responsible for Freedom of Information.

Thanks,

ThePOGG

User icon
dschungeltom
December 3, 2021

Hi,

after providing 1xSlots with your information above they suddenly forwarded my request to their management.

We will see if the issue will be solved in the next days.

Again i have to say thank you for your participation and effort.

KR

dschungeltom

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Agreement

dschungeltom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 1xSlots
  • Curacao
  • Marikit Holdings Ltd

December 2, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.